Samantha Zuniga
New Haven,CT
Summary
Growing up in Ecuador my family owned a restaurant where I would spend my weekend helping my dad in the kitchen and on the floor serving our customers. When it came time for college I decided that i had a brighter future in America with the dream of opening up my own coffee shop one day. After spending a few years here I've worked a lot of jobs and have gained a lot of experience learning from many different mentors and boss's. Regardless of where I am I make a great addition to any team willing to have me. Im a hard worker who respects her coworkers customers and work environment.
Overview
5
5
years of professional experience
Work History
Catering Assistant
Zois
New Haven, CT
12.2023 - 02.2024
- Assisted caterers with food distribution by organizing food products and plating items.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Ensured quality control of all food products before serving.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Processed payments from customers for catering services received.
Coffee Shop Manager
G Cafe
Branford, CT
11.2022 - 11.2023
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted customers with menu selections, taking special dietary requirements into account.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
House Cleaner
Bell Home House Cleaning
Milford, CT
06.2022 - 10.2022
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Swept and damp-mopped private stairways and hallways.
Sandwich Maker
P&M
New Haven, CT
01.2019 - 05.2022
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Greeted customers in a friendly manner and answered questions about menu items.
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Communicated effectively with coworkers regarding customer service issues or concerns.
- Organized food preparation stations and regularly replenished supplies.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Inspected finished product prior to presentation to customers for accuracy in order fulfillment.
Education
Some College (No Degree) - Nutritionist
Universidad Estatal De Cuenca
EcuadorSkills
- Coffee Expertise
- POS Systems
- Inventory Management
- Menu Knowledge
- Fluent in English and Spanish
- Positive and Professional
- Exceptional Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Catering Assistant
Zois
12.2023 - 02.2024
Coffee Shop Manager
G Cafe
11.2022 - 11.2023
House Cleaner
Bell Home House Cleaning
06.2022 - 10.2022
Sandwich Maker
P&M
01.2019 - 05.2022
Some College (No Degree) - Nutritionist
Universidad Estatal De Cuenca
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