Samantha Braxton
Port Isabel,TX
Summary
Friendly, adaptive person with a thirst to learn. Incredibly good with people and is more than happy to work with customers to curate the best experiences possible. Recognizes the importance in seeing the customer as not just another face, but a human being- even on their bad days. Takes criticism with head held high and deeply values what peers and supervisors are able to teach her. Proficient with computers and computer programs, having spent 10+ years communicating through and working with them. Values diversity and loves meeting and communicating with people from all different kinds of backgrounds who lead all different kinds of lives.
Overview
3
3
years of professional experience
Work History
Reservations Clerk
Isla Grand Beach Resort
South Padra Island , Texas
05.2018 - Current
- Worked with guests to curate best booking experiences possible and navigate price options.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Resolved various issues and discrepancies for customers.
- Applied knowledge of programs (Word, Excel, etc.) to organize information for and from guests and fellow staff members.
- Worked with high guest and customer capacity during Summer months and Spring Break, sometimes managing 60+ calls per day.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX05.2020
Skills
- Telephone reservations
- Friendly service mentality
- Hotel accomodations
- Travel bookings
- Good Telephone Etiquette
- Conflict Resolution
- Dependable and Responsible
- Decision Making
- Critical Thinking
- Customer Service
- Microsoft Office
- Reservations Management
- Inquiry Response
- Team Collaboration
- Task Prioritization
- Verbal and Written Communication
Timeline
Reservations Clerk
Isla Grand Beach Resort
05.2018 - Current
High School Diploma -
Port Isabel High School