Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Sheryl French

Sheryl French

Bullhead City,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Reservations Clerk

Riverside Hotel & Casino
11.2023 - 01.2024
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Handled reservations and answered questions from interested patrons for busy (702) 298-2535]-room hotel.

Caregiver

Someone Who Cares
04.2019 - 04.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Head Housekeeper

Parkwood Inn and Suites
01.2010 - 01.2014
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met
  • Supervisory duties including schedules, supplies and work was done to satisfaction
  • Kept storage areas and carts well-stocked, cleaned, and tidy
  • Maintained clean working environment
  • Prepared food for the breakfast area and assisted patrons.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Phlebotomist

Parker Indian Hospital
01.2009 - 01.2009
  • Applied tourniquet to arm, located accessible vein, swabbed puncture area with antiseptic, and inserted needle into a vein to draw blood into collection tube or bag
  • Conducted interviews, took vital signs, drew and tested blood samples to screen donors
  • Verified or recorded identity of patient or donor and conversed with patient or donor to allay fears of procedure.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Education

AA -

Mohave Community College
Lake Havasu City, AZ
01.2009

Skills

  • Customer Engagement
  • Reservation software
  • Phone Etiquette
  • Typing Speed
  • Telephone reservations
  • Telephone reception
  • Call Control
  • Hotel accomodations
  • Travel bookings
  • Data Entry

Timeline

Reservations Clerk

Riverside Hotel & Casino
11.2023 - 01.2024

Caregiver

Someone Who Cares
04.2019 - 04.2022

Head Housekeeper

Parkwood Inn and Suites
01.2010 - 01.2014

Phlebotomist

Parker Indian Hospital
01.2009 - 01.2009

AA -

Mohave Community College

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Sheryl French