SAMANTHA DAMARIS LOPEZ
Area Engagement Manager
Orlando
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 8 years of related experience to a challenging new role.
Overview
8
8
years of professional experience
2
2
Languages
Work History
AREA ENGAGEMENT MANAGER
FEDERAL EXPRESS CORPORATION
01.2022 - Current
- Successfully ensured that My Schedule Health remained at or above the goal consistently from FY24 to FY26.
- Implemented processes and procedures to effectively ensure we reach MySchedule metrics, making necessary adjustments for continuous improvement.
- Created engagement events to help boost employee morale, and reduce turnover.
OPERATIONS MANAGER
FEDEX GROUND
09.2019 - 01.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Mentored employees, developing their knowledge and skill sets.
- Became familiar with systems such as TMS, DRO, PSD, ISS, and Business Objects to measure station and employee metrics.
OPERATIONS ADMINISTRATOR
FEDEX GROUND
08.2018 - 09.2019
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Ensured all packages were delivered on time, positively contributing to On-Time Service.
PACKAGE HANDLER
FEDEX GROUND
04.2017 - 08.2018
- Contributed to increased productivity by working effectively and safely in high-pressure situations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLAssociate of Science - General Studies
Valencia College
Orlando, FL 05.2001 -
Skills
- Fosters strong relationships
- Onboarding and employee engagement
- Team success contributor
- Effective verbal communication
- Adaptable learner
- Experienced with Word, Excel, PowerPoint, and Outlook
Accomplishments
- Employee of the Month
- Bravo Zulu Award
- Reduced Turnover in FY25 to less 165%
Timeline
AREA ENGAGEMENT MANAGER
FEDERAL EXPRESS CORPORATION
01.2022 - Current
OPERATIONS MANAGER
FEDEX GROUND
09.2019 - 01.2022
OPERATIONS ADMINISTRATOR
FEDEX GROUND
08.2018 - 09.2019
PACKAGE HANDLER
FEDEX GROUND
04.2017 - 08.2018
Associate of Science - General Studies
Valencia College
05.2001 -
Bachelor of Science - Psychology
University of Central Florida
Similar Profiles
Landyn WilsonLandyn Wilson
FedEx Package Handler at FEDERAL EXPRESS CORPORATION ; DBA FEDEX EXPRESSFedEx Package Handler at FEDERAL EXPRESS CORPORATION ; DBA FEDEX EXPRESS
Austin NesvaraAustin Nesvara
Courier at FEDERAL EXPRESS CORPORATION ; DBA FEDEX EXPRESSCourier at FEDERAL EXPRESS CORPORATION ; DBA FEDEX EXPRESS
JENNISSE BAEZJENNISSE BAEZ
Special Assignment / Individual Assessment Team at FEDEX Express/Federal Express CorporationSpecial Assignment / Individual Assessment Team at FEDEX Express/Federal Express Corporation
Anya Celina LewisAnya Celina Lewis
Administrative Manager at Express Courier Inc – Agents for Federal Express CorporationAdministrative Manager at Express Courier Inc – Agents for Federal Express Corporation
Faith Ben-MosheFaith Ben-Moshe
Resident Assistant at University of Central FloridaResident Assistant at University of Central Florida