Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Beagen

Lakewood,United States

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Specialist/Dispatch Manager

Jersey Boys Plumbing
09.2023 - Current
  • Conduct training sessions for staff to facilitate the transition to new systems and maximize efficiency
  • Provide ongoing support and troubleshooting to address client inquiries, ensuring exceptional customer satisfaction
  • Analyze client feedback to identify opportunities for process improvement and service enhancement
  • Liaise with customers about service provided, resolve complaints, and provide updated arrival time
  • Maintain accurate records of dispatch activities and generate reports to analyze performance metrics and identify areas for improvement
  • Conduct outbound sales calls to address prospective customers, effectively communicating services available and benefits to drive conversions
  • Utilize consultative selling techniques to understand customer needs and recommend tailored solutions
  • Achieved and exceeded sales targets consistently through proactive prospecting and relationship-building efforts

Office/Sales Manager

Dwyer Services
09.2018 - 09.2023
  • Successfully implemented dispatching strategies to create more efficiency among field technicians
  • Led, Managed, and Trained a growing office staff to become well versed in Heating, Air Conditioning, and Plumbing terminology for better customer service
  • Developed working relationships with multiple townships (throughout Ocean and Monmouth Counties) to meet their permitting requirements
  • Managed financing operations among several financial institutions to provide alternative solutions to meet customer needs in a time of crisis
  • Provided outstanding customer service to a high volume number of callers year-round
  • Successfully managed a heavy workload, while providing leadership among the office team, and guidance to the service technicians and the sales team in the field
  • Developed a strong ability to wear multiple hats, and switch gears frequently throughout the day as company needs changed

Administrative Assistant

Quick Cooling
03.2018 - 08.2018
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Collected payments from clients and updated account balances.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Closely monitored dispatch board to triage and prioritize over many daily calls.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Provided follow-up with the customers to ensure a high level of service was provided.

Education

Chemistry

Union County College
Union. NJ
2017

Chemistry

Rider University
Lawrenceville, NJ
2015

Skills

  • Significant knowledge of Industry Terminology pertaining to HVAC and Plumbing equipment and repairs
  • Customer Service
  • Credit Card Payment / Finance Processing
  • Refund Processing
  • Account Management
  • Fleet Dispatching
  • Report Preparation
  • Staff Training
  • Managing Multiple Tasks
  • CRM Software
  • Multi-Line Telephone Operation
  • Act as Liason Between Multiple Township Officials and Customers
  • Knowledge of various programs such as Service Titan, Corrigo, Quickbooks, etc

Certification

CEO Warrior Business Trainings (2020 - Present)

  • Service Business Live
  • Phone Warrior
  • Dispatch Warrior
  • Phone Warrior

Total of over 180+ Hours of Training, which led to significant growth in my position in a company that grew from less than $1 million dollars a year to over $10 million dollars a year.

Timeline

Inside Sales Specialist/Dispatch Manager

Jersey Boys Plumbing
09.2023 - Current

Office/Sales Manager

Dwyer Services
09.2018 - 09.2023

Administrative Assistant

Quick Cooling
03.2018 - 08.2018

Chemistry

Union County College

Chemistry

Rider University

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Ashley Beagen