Samantha G. Kudolo
Delaware,Ohio
Summary
Self-motivated professional with over 10years experience in customer service, risk management and data analytics with strong mathematical and analytical thinking skills. Fast learner and team player who works to support group efforts to meet critical deadlines. Also able to work independently with minimal supervision to drive company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Administrator/Billing Specialist
BrightView Enterprise Solutions
08.2022 - Current
- Extracted data using internal and external web applications (ie
- Salesforce, CBRE, Maximo, Corrigo) to consolidate various datasets
- Managed daily task assignments within Jira
- Managed and updated daily and weekly reports based on Business needs. using Advanced Excel functions (eg Vlookup, Pivot Table)
- Ensured payments were processed timely using Advanced Excel functions (eg Vlookup, Pivot Table)
- Collaborated with internal stakeholders to resolve data issues /discrepancies
- Ensured all reports and other assigned tasks were accurately and promptly submitted to meet deadlines; led to no penalties.
Web Developer
Zinpa Sheabutter & More
01.2022 - 03.2023
- Built and managed an ecommerce user-friendly website using WordPress.
Account/Customer Associate
Morgan Stanley
08.2021 - 12.2021
- Serviced high volume of inbound calls while providing excellent customer service
- Efficiently provided customers with Morgan Stanley's digital products and online services as needed
- Interacted with other support teams to help meet customer needs.
Data Entry Clerk
New Generation Home HealthCare
05.2020 - 06.2021
- Assisted company remain up to date with state-level requirements and documentations from client data; led to no penalties with State Regulations.
Private Math Tutor
Middle School
01.2015 - 04.2020
- My community requiring additional assistance in Math
- Reinforced classroom learning with additional discussion and specially prepared problems
- Created and implemented individual lesson plans based on student learning styles
- Served as a Mentor and Career Advisor for young girls in my community
- Tutored 13 students in total.
Credit Risk Analyst
ECOBANK Ghana Ltd
11.2008 - 09.2014
- Conducted risk assessments for the company’s operations, including data privacy, security, anti-money laundering (AML) and ensuring KYC compliance.
- Conducted regular audits to ensure that all security measures were being followed as per company policy
- Devised collection recovery strategies to resolve customer issues and delinquent cases: successfully recovered two (2) big accounts(Total recovery amount of $180,000.00).
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Utilized Data Visualization Tools in Preparation of Non-Performing Loan Reports; led to Management making informed decisions
- Supervised smooth introduction and implementation of Credit Reporting System (Credit Bureau) by Bank of Ghana; Used Microsoft Excel or 100% submission of customer data thereby avoiding penalties
- Was in-charge of training new recruits on how to follow proper security protocol.
Education
Bachelor of Science - Physics
Kwame Nkrumah University of Sc And Technology
Kumasi, Ghana06.2008
Master of Science - Data Analytics
Franklin University
08/2022 - Date2022 Data Analytics Career Track -
Springboard Bootcamp
Skills
- Advanced Microsoft Suite (Excel Spreadsheets, Teams, PowerPoint, Word)
- Power BI
- Tableau
- SQL
- JIRA
- Salesforce
- LexisNexis
- Risk Management
- Data Analysis (Entry, Processing and Analyzing)
- Highly Analytical, Detail - Oriented, Strong Problem - Solving Skills, Highly Dependable and Responsible, Strong Quantitative and Leadership Skills
Accomplishments
- Recognition Award for Outstanding Performance
- Promotion to Supervisor/Team Lead after recovery of $180,000 from two (2) Non-Performing Accounts.
Certification
Personnel & Third-Party Security
03/2023
Coursera
Certified Information Systems Auditor(CISA)
ISACA
11/2023
Timeline
Data Administrator/Billing Specialist
BrightView Enterprise Solutions
08.2022 - Current
Web Developer
Zinpa Sheabutter & More
01.2022 - 03.2023
Account/Customer Associate
Morgan Stanley
08.2021 - 12.2021
Data Entry Clerk
New Generation Home HealthCare
05.2020 - 06.2021
Private Math Tutor
Middle School
01.2015 - 04.2020
Credit Risk Analyst
ECOBANK Ghana Ltd
11.2008 - 09.2014
Bachelor of Science - Physics
Kwame Nkrumah University of Sc And Technology
Master of Science - Data Analytics
Franklin University
2022 Data Analytics Career Track -
Springboard Bootcamp
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