Samantha Kennly Langston
Clanton,AL
Summary
Empathetic professional with a strong background in funeral services. Known for effective problem resolution and active listening, consistently delivering exceptional support to families during challenging times while implementing process improvements for enhanced service delivery.
Overview
6
6
years of professional experience
Work History
Funeral Director/Apprentice Embalmer/Cremationist
Martin Funeral Home and Crematory
Clanton, Alabama
02.2024 - 02.2026
- Coordinated funeral services, ensuring compliance with legal and regulatory standards.
- Guided families through grief process, providing compassionate support and resources.
- Oversaw preparation of remains, maintaining high standards of care and respect.
- Developed and maintained relationships with local community organizations for outreach initiatives.
- Implemented process improvements to streamline service operations and enhance client satisfaction.
- Managed logistics for transportation of remains, ensuring timely and respectful handling.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Stay at Home Parent
Home
03.2022 - 02.2024
- Managed daily schedules and routines for multiple children, ensuring timely completion of activities.
- Developed engaging educational activities that fostered cognitive and social development.
- Coordinated meal planning and preparation, promoting healthy eating habits within the household.
- Oversaw budgeting and financial management for household expenses, maintaining cost efficiency.
Customer Service Representative
Shipt
Birmingham, AL
08.2020 - 03.2022
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers with order placement and modifications, enhancing overall satisfaction.
- Managed product delivery schedules, coordinating with team members to optimize efficiency.
- Utilized CRM software to track customer interactions and maintain detailed records for follow-up.
- Provided support during peak hours, adapting quickly to changing demands and priorities.
- Identified recurring issues in service requests, contributing insights for process improvement initiatives.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Trained new team members on best practices for customer engagement and problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - Funeral Studies
Gupton-Jones College of Funeral Service
Decatur, Georgia05-2026
High School Diploma -
Chilton County High School
Clanton, Alabama05-2011
Skills
- Pricing structures
- OSHA regulations
- Regulatory compliance
- Compassionate communication
- Customer response
- Sales and marketing
- Mortuary operations
- Customer education
- Empathetic
- Body preparation
- Restorative art
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Funeral Director/Apprentice Embalmer/Cremationist
Martin Funeral Home and Crematory
02.2024 - 02.2026
Stay at Home Parent
Home
03.2022 - 02.2024
Customer Service Representative
Shipt
08.2020 - 03.2022
High School Diploma - Funeral Studies
Gupton-Jones College of Funeral Service
High School Diploma -
Chilton County High School