Samantha L. Phillips CPhT
Boise,ID
Summary
Driven pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
04.2019 - 07.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Administered vaccinations via intramuscular injection and completed proper documentation.
Shift Supervisor
Starbucks
03.2012 - 12.2019
- Inventory management and in charge of maintaining stock levels throughout the store.
- Daily and weekly ordering of supplies, as well as verifying that all product has been received.
- Executes store operations during scheduled shifts.
- Follows all cash management and cash register policies and ensures proper cash management are followed by shift team.
- Maintains regular and consistent attendance and punctuality.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Shift Supervisor
Noah's Bagels
07.2007 - 09.2012
- Daily ordering of supplies to maintain stock levels.
- Executes store operations during scheduled shifts.
- Cash handling/Reconciliation.
- Excellent communication skills and customer service skills.
Education
Registered Pharmacy Technician
Contra Costa Medical Career College, Inc.
Antioch, CA01.2019
Skills
- BLS certified
- Certified Vaccine Administrator
- Prescription interpretation skills
- Counting, pouring and mixing medications
- Reconstituting dry powder
- Strong analytical and organizational skills
- Proficient computer skills
- Process and refill prescriptions
- Pharmaceutical calculations and inventory
- First Aid/CPR
- Knowledge of brand and generic drugs
- Withdrawing medication from a vial and ampule
- OSHA/HIPPA compliant
- Supporting Pharmacy Operations
- Medicare and Medicaid Processes
- Problem-Solving Skills
Certification
Certified Pharmacy Technician
Pharmacy Based Immunization Administration Certificate
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
04.2019 - 07.2023
Shift Supervisor
Starbucks
03.2012 - 12.2019
Shift Supervisor
Noah's Bagels
07.2007 - 09.2012
Registered Pharmacy Technician
Contra Costa Medical Career College, Inc.
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