Alisha Gragg
Milwaukee,WI
Summary
Hardworking Certified Pharmacy Technician with experience in both hospital and retail pharmacy settings. Perform well in busy, customer-focused settings. Considered valuable, reliable individual with broad experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Advocate Aurora Health Care
Milwaukee, WI
02.2018 - Current
- Perform administrative duties such as filing, data entry, & answering phones
- Establish and update patient profiles, medications and insurance details
- Work with insurance companies to process claims, resolve problems and obtain payments
- Receive and verify daily incoming drug inventories, report discrepancies and log items into inventory system
- Manage inventories, rotate stock, removed expired or damaged drug products and resolve discrepancies in drug counts
- Maintain records of controlled substances
- DEA certified to order controlled drugs and complete drug transfers
- Deliver meds to beds for patients upon discharge
- Vaccinate patients
- Train new team members on job duties and policies
Financial Analyst
Wisconsin Smiles
West Allis, WI
02.2018 - 02.2019
- Patient Intake Paperwork/Registration
- Insurance Verification
- Scheduling with Dentrix Software
- Microsoft Office
- Finances and Loans
- Receiving Payments/Collections
- Other Patient Services
Certified Pharmacy Technician
Walgreens
West Allis, WI
02.2007 - 02.2018
- Pharmacy Technician/Store Team Lead
- Patient Services
- Filling/Processing Prescriptions
- Insurance Verification
- Insurance Billing/Retro Billing
- Inventory
- Data Entry
- Scheduling
- Invoicing
- Ordering
- Electronic Health Record
Patient Service Representative
Forward Dental
Milwaukee, WI
09.2015 - 01.2017
- Process Front Desk Procedures
- Insurance Verification
- Insurance Billing
- Claim Connect program
- Dental Xchange program
- Create Patient Estimates
- Retrieve Payments/Co-Pays
- Process Incoming/Outcoming Referrals
- Manage Schedules
- Electronic Dental Record
Education
High School Diploma -
West Allis Central High
West Allis06-2007
Skills
- Pharmacy Operations
- Drug Inventory Control
- Drug Security
- Prescription Management
- Medication Dispensing
- Point of Sale Systems Proficiency
- Problem-Solving Skills
- New Hire Onboarding
- Insurance Verification
- Insurance Billing
- Stocking Medications
- Filling Prescriptions
- Certified to Vaccinate
- BLS certified
- Graduated Navigate program
Accomplishments
- I graduated the Navigate Program in 2023.
Certification
- Certified Pharmacy Technician License
- BLS Certified
- Vaccination Certified
Custom
- I have over 10+ years experience within retail and hospital pharmacy settings.
Timeline
Certified Pharmacy Technician
Advocate Aurora Health Care
02.2018 - Current
Financial Analyst
Wisconsin Smiles
02.2018 - 02.2019
Patient Service Representative
Forward Dental
09.2015 - 01.2017
Certified Pharmacy Technician
Walgreens
02.2007 - 02.2018
High School Diploma -
West Allis Central High