Summary
Overview
Work History
Education
Skills
Timeline
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Samantha May Maravilla

Pittsburg,United States of America

Summary

Dynamic customer service professional with a proven track record at United Airlines, excelling in client relations and problem-solving. Adept at enhancing customer experiences through effective communication and multitasking. Committed to maintaining high standards of service quality while fostering teamwork and ensuring customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

United Airlines
San Francisco Bay Area, United States
05.2024 - Current
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Ramp Agent

Dnata
San Francisco, CA
08.2023 - 03.2024
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Collected, sorted and checked baggage tags against flight lists.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Operated ground support equipment, such as tugs, conveyor belts, and forklifts.

Rehabilitation Aide

Select Physical Therapy
Berkeley, United States
07.2023 - 08.2023
  • Verified documentation compliance in accordance with established best practices.
  • Documented pain level and injury progress in patients and communicated information to head physical therapist.
  • Compiled intake forms, insurance cards and liability waivers before new patient appointments.
  • Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
  • Guided patients in passive ROM exercises and instructed movements to assist therapist.
  • Cleaned therapy equipment following each appointment to achieve sanitary regulations.
  • Documented patient progress, treatments, and data in charts.

Customer Service Representative

Bath & Body Works
Walnut Creek, CA
05.2023 - 07.2023
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Faced products on shelves and displays to meet company policies.
  • Inspected incoming goods for damage before placing them on the shelf.
  • Checked for expired or damaged products and removed them from shelves promptly.

Help Desk Representative

San Francisco State University
San Francisco, United States
10.2021 - 05.2023
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Coordinated with vendors for equipment repairs or replacements when necessary.

Walmart Associate

Walmart
Pittsburg, United States
10.2020 - 04.2021
  • Worked in the paint department, restocked and organized shelves, key carrier, mixed paint to match customers desired color

Customer Service Associate

Los Medanos College
Pittsburg, United States
01.2018 - 03.2018
  • Helped Customers with finding Products within the bookstore
  • (Textbooks and School supplies)
  • Helped keep work area clean
  • Boosted customer retention by providing proactive support and solutions
  • Assisted in resolving travel disruptions, prioritizing passenger safety and satisfaction
  • Implemented customer feedback strategies to improve service quality and efficiency

Lifeguard

Cowabunga Bay
Las Vegas, United States
05.2014 - 10.2016
  • The position of Lifeguard is responsible for the successful operation of multiple lines-of-business that could include but is not limited to aquatics and first aid
  • Perform responsibilities related to the StarGuard Elite Aquatic Risk Prevention Program
  • Ensure to dispatch riders one at a time and shall not dispatch a rider until the slide landing area is clear of obstruction and any previous riders
  • Visually monitor riders in all areas visible from assigned positions
  • Provide swimmer protection of aquatic areas, dispatch attractions, rule enforcement, administer first aid and CPR, and provide exceptional customer service
  • Respond to any situations that compromise the safety of the guests in their respective area while on the lifeguard stand
  • Maintain an environment that keeps safety the number one concern for all guests and employees
  • Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements
  • Adhere to company ethical requirements, demonstrating the utmost integrity in all professional and personal matters

Education

Bachelor of Science - Biology concentrated in physiology

San Francisco State University
San Francisco, CA
03.2024

Associate of Science - AS - Biology, General

Los Medanos College
Pittsburg, CA
07.2020

Skills

  • Customer Service Representatives
  • Customer support
  • Communication
  • Client relations
  • Time Management
  • Teamwork
  • Multitasking
  • Organization Skills
  • Problem solving
  • Critical thinking

Timeline

Customer Service Representative

United Airlines
05.2024 - Current

Ramp Agent

Dnata
08.2023 - 03.2024

Rehabilitation Aide

Select Physical Therapy
07.2023 - 08.2023

Customer Service Representative

Bath & Body Works
05.2023 - 07.2023

Help Desk Representative

San Francisco State University
10.2021 - 05.2023

Walmart Associate

Walmart
10.2020 - 04.2021

Customer Service Associate

Los Medanos College
01.2018 - 03.2018

Lifeguard

Cowabunga Bay
05.2014 - 10.2016

Bachelor of Science - Biology concentrated in physiology

San Francisco State University

Associate of Science - AS - Biology, General

Los Medanos College
Samantha May Maravilla