Samantha Perez Guel
Mesquite,TX
Summary
Current student. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, learning new processes and providing exemplary customer service. Possess excellent organizational, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Apparel Sales and Operations Associate
Dicks Sporing Goods
Mesquite, TX And New Braunfels, TX
09.2021 - Current
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Trained and supervised new employees on company policies and procedures, software applications related to their role as Sales Associate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Operated pallet jack to move unloaded goods to correct locations in shipment receiving area.
- Supported new product launches by coordinating with merchandising team to ensure successful rollouts.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX12.2024
Associate of Science -
Dallas College
Dallas, TX12.2022
Skills
- Safety Procedures
- Verbal and written communication
- Relationship Building
- Customer Service
- Deadline Management
- Decision-Making
- Bilingual
- Spanish (proficient)
- English (proficient)
Timeline
Apparel Sales and Operations Associate
Dicks Sporing Goods
09.2021 - Current
Bachelor of Science - Criminal Justice
Texas State University
Associate of Science -
Dallas College