Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Perez Guel

Mesquite,TX

Summary

Current student. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, learning new processes and providing exemplary customer service. Possess excellent organizational, problem-solving, and communication skills.

Overview

3
3
years of professional experience

Work History

Apparel Sales and Operations Associate

Dicks Sporing Goods
09.2021 - Current
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Trained and supervised new employees on company policies and procedures, software applications related to their role as Sales Associate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Operated pallet jack to move unloaded goods to correct locations in shipment receiving area.
  • Supported new product launches by coordinating with merchandising team to ensure successful rollouts.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, TX
12.2024

Associate of Science -

Dallas College
Dallas, TX
12.2022

Skills

  • Safety Procedures
  • Verbal and written communication
  • Relationship Building
  • Customer Service
  • Deadline Management
  • Decision-Making
  • Bilingual

- Spanish (proficient)

- English (proficient)

Timeline

Apparel Sales and Operations Associate

Dicks Sporing Goods
09.2021 - Current

Bachelor of Science - Criminal Justice

Texas State University

Associate of Science -

Dallas College

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Samantha Perez Guel