Samantha Rose Watson
Bridgman,MI
Summary
Achieved high levels of customer satisfaction through effective relationship-building and needs assessment. Drove revenue growth by delivering impactful solutions that fostered customer loyalty. Enhanced team performance by aligning individual contributions with organizational objectives.
Overview
13
13
years of professional experience
Work History
Personal Financial Banker
Fifth Third Bank
03.2021 - Current
- Participated in community outreach events to promote awareness of the bank's services.
- Developed financial plans for customers based on their individual needs.
- Monitored changes in regulations affecting banks and updated policies accordingly.
Office Administrator
Plum Crete Regional Animal Clinic
06.2013 - 05.2021
- Processed invoices on a timely basis according to established procedures.
- Developed strong relationships with clients through excellent customer service skills.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Manager
Lighthouse dental group
06.2015 - 01.2021
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Some College (No Degree) - Business
University of Everest
Orlando, FLSkills
- Sales & Upselling Techniques
- Customer Service Excellence
- Relationship Building & Retention
- Active Listening & Needs Assessment
- Conflict Resolution & Problem Solving
- Clear & Professional Communication
- Multitasking in Fast-Paced Environments
- Team Collaboration & Support
- Scheduling
- Adaptability & Quick Learning
Timeline
Personal Financial Banker
Fifth Third Bank
03.2021 - Current
Manager
Lighthouse dental group
06.2015 - 01.2021
Office Administrator
Plum Crete Regional Animal Clinic
06.2013 - 05.2021
Some College (No Degree) - Business
University of Everest