Alberto Rodriguez
Progreso,TX
Summary
Motivated and results-driven customer service and sales professional with over 5 years of experience in high-volume call centers. Skilled in handling complex customer inquiries, upselling and retaining customers, and delivering top-tier service in both English and Spanish. Adept at multitasking, resolving conflicts, and building relationships that drive customer satisfaction and revenue growth.
Overview
6
6
years of professional experience
Work History
CUSTOMER SOLUTIONS & SALES
SPECTRUM
03.2024 - Current
- Retained customer accounts by highlighting the value of services and presenting tailored offers.
- Increased company revenue through effective bundling strategies and upselling.
- Built rapport with customers to understand their needs and deliver appropriate solutions.
Customer Care Representative
T-Mobile
05.2023 - 02.2024
- Provided detailed product information and resolved billing issues while promoting service upgrades.
- Worked 10-hour shifts resolving complex inquiries and collecting past-due balances.
- Maintained high customer satisfaction while driving revenue and account retention.
Customer Service Representative
TTEC
03.2022 - 03.2023
- Delivered bilingual support (English/Spanish) to assist a wide range of customers.
- Solved technical and billing issues while maintaining professionalism and empathy.
- Consistently met or exceeded performance metrics for quality and call resolution.
Sales Representative
Ticketmaster
10.2019 - 03.2022
- Recommended ticket options based on customer preferences to ensure satisfaction.
- Closed sales efficiently over the phone, selling memorable experiences to customers.
- Recognized for outstanding customer service and sales performance.
Education
High School Diploma -
PSJA MEMORIAL HIGH SCHOOL
05-2017
Skills
Bilingual: English & Spanish
Conflict Resolution
Sales & Upselling Techniques
Customer Retention
Revenue Generation
Call Center Operations
Multitasking in Fast-Paced Environments
CRM Systems & Telephony Software
Timeline
CUSTOMER SOLUTIONS & SALES
SPECTRUM
03.2024 - Current
Customer Care Representative
T-Mobile
05.2023 - 02.2024
Customer Service Representative
TTEC
03.2022 - 03.2023
Sales Representative
Ticketmaster
10.2019 - 03.2022
High School Diploma -
PSJA MEMORIAL HIGH SCHOOL
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