Samara Araujo
Moreno Valley,CA
Summary
Motivated and detail-oriented psychology graduate, currently pursuing a Master of Science in Industrial-Organizational Psychology. Brings a strong work ethic, excellent communication skills, and hands-on experience in customer service and team support. Adept at using software tools and managing multiple priorities in a fast-paced environment. Eager to apply behavioral science knowledge to support employee engagement, training, and organizational development goals in a dynamic workplace.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Moreno Valley, CA
06.2021 - Current
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Educated customers on beverage menu items and provided samples of daily brews.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Brewed coffee in batches, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Merchandised display cases and promoted prepared foods.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained calm demeanor during high-volume periods and special events.
Education
Master of Science - Industrial And Organizational Psychology
California Baptist University
Riverside, CA04-2027
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06-2025
Skills
- Research methods
- Active listening
- Customer service
- Good Telephone Etiquette
- Remote office availability
- Microsoft Word
- Fluent in Spanish
- Analytical and critical thinking
- Friendly, positive attitude
- Employee training
Languages
Spanish
Native/ Bilingual
Timeline
Barista Trainer
Starbucks
06.2021 - Current
Master of Science - Industrial And Organizational Psychology
California Baptist University
Bachelor of Arts - Psychology
University of California, Riverside