Samara Assad
Business Owner- Love Transform Shop
GLOUCESTER,MA
Summary
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Owner & Manager
Love Transform Shop
Gloucester, MA
06.2021 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.
Owner & Manager
Samara Boutique
Peabody, MA
05.2006 - 04.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Aligned branding initiatives and sales strategies with client goals.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.
Owner & Manager
Mom & Me Cleaning
Gloucester, MA
03.2001 - 10.2006
- Managed day-to-day business operations.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Consulted with customers to assess needs and propose optimal solutions.
Store Manager
Dunkin' Donuts
Revere, MA
02.2000 - 06.2001
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
Waitress
Gloucester House Restaurant
Gloucester, MA
07.1999 - 02.2000
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Business Administration - International Business
Salem State University
Salem, MA 09.2012 - 08.2015
Associate of Arts -
North Shore Community College
Danvers, MA 01.2009 - 08.2012
Skills
Business launch
Business planning
Problem Solving
E-commerce & Brick-and -Mortar Storefronts
Financial Management
Time Management
Task Delegation
Efective Communication
Awards
2000
Store Manager of the Year
Timeline
Owner & Manager
Love Transform Shop
06.2021 - Current
Bachelor of Science - Business Administration - International Business
Salem State University
09.2012 - 08.2015
Associate of Arts -
North Shore Community College
01.2009 - 08.2012
Owner & Manager
Samara Boutique
05.2006 - 04.2021
Owner & Manager
Mom & Me Cleaning
03.2001 - 10.2006
Store Manager
Dunkin' Donuts
02.2000 - 06.2001
Waitress
Gloucester House Restaurant
07.1999 - 02.2000