Shantell Myers
Miami Gardens,FL
Summary
Accomplished business leader with a proven track record at Junkie Hair Couture, adept in business management and customer relations. Expert in driving revenue growth and fostering client loyalty through strategic planning and effective leadership. Skilled in financial management and team leadership, achieving significant market expansion and enhanced customer satisfaction.
Overview
19
19
years of professional experience
Work History
Owner/ Manager
Junkie Hair Couture
05.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Expanded business into new markets, cond
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Manager
Sweet Tart Vending
11.2010 - 03.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Customer Service Representative
PRC
04.2006 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
West Park High
West Park, FL06.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Strategic Planning
- Marketing
- Financial Management
- Business Development
- Business launch
- Business Administration
- Business marketing
- Sales Leadership
- Product branding
- Financial Planning
- Sales management
- Customer Service
- Decision-Making
- Team Leadership
- Customer Service Management
- Effective leader
- Goal Setting
- Business Leadership
- Inventory Tracking and Management
- Purchasing and planning
- Records Organization and Management
- Budget Control
- Performance Improvement
- Sales Strategies
- Revenue Growth
Timeline
Owner/ Manager
Junkie Hair Couture
05.2014 - Current
Customer Service Manager
Sweet Tart Vending
11.2010 - 03.2014
Customer Service Representative
PRC
04.2006 - 08.2010
West Park High
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