SAMARA HENN
Target
Gilbert
5
years of professional experience
Results-oriented professional with experience in management, phlebotomy, and customer care. Demonstrates efficiency in both independent and team settings to achieve operational goals. Skilled in medical terminology and fostering positive patient interactions. Excels in fast-paced environments while maintaining attention to detail and delivering outstanding service.
Work History
General Merchandiser
3 Months- Executed planograms for efficient product displays, enhancing visual merchandising standards.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Collaborated with team to streamline restocking processes, improving overall efficiency in merchandise flow.
Front Office Assistant
9 Months- Coordinated front office operations, ensuring seamless communication between patients and dental staff.
- Streamlined patient intake processes, improving efficiency and reducing wait times for appointments.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining patient records, enhancing accuracy and compliance with HIPAA regulations.
Manager
6 Months- Mentored and trained new employees on company policies and procedures, enhancing their integration into the team.
- Supported customers by addressing complaints quickly and efficiently, ensuring high levels of customer satisfaction.
- Managed daily operations including scheduling and budgeting, ensuring smooth workflow and resource allocation.
Manager
1 Year 6 Months- Managed daily operations, including scheduling and budgeting, to ensure smooth workflow and effective resource allocation.
- Resolved customer complaints quickly and efficiently, enhancing customer satisfaction and loyalty.
- Mentored and trained new employees on company policies and procedures.
- Assigned and prioritized tasks to departmental employees, optimizing team productivity and accountability.
Cashier
4 Months- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure smooth transactions.
- Operated the POS system efficiently to ensure accurate transactions.
- Resolved and de-escalated issues to address customer concerns and questions in person and over the phone.
- Resolved and de-escalated customer issues in person and over the phone, enhancing customer satisfaction and loyalty.
Cashier
9 Months- Operated cash register, processing payments, returns, and exchanges accurately to ensure customer satisfaction.
- Delivered excellent customer service by greeting customers and proactively assisting with inquiries.
- Took customers' order, greeted guests, and answered phone calls for deliveries.
Education
Associate of Arts
Phlebotomy Certificate
High School
Bachelor of Accountancy
Skills
Customer service
Communication
Collaboration
Time Management
Team Leadership
Adaptability
Phlebotomy techniques
Customer interaction
Sales Strategy
HIPAA
Visual Merchandising
Product Knowledge
Relevant Course
CPR/First Aid
Timeline
General Merchandiser
Target
05.2026 - CurrentRead More
Front Office Assistant
Cooley Station Dental Group
04.2025 - 01.2026Read More
Manager
Twisted Sugar
10.2024 - 04.2025Read More
Manager
El Bella Day Spa
03.2023 - 09.2024Read More
Cashier
DICK'S SPORTING GOODS
09.2022 - 01.2023Read More
Cashier
Barros Pizza
12.2021 - 09.2022Read More
Higley High School
High School
Read More
Chandler Gilbert Community College
Associate of Arts
Read More
Phlebotomy Training Specialist USA
Phlebotomy Certificate
Read More
Arizona State University
Bachelor of Accountancy
Read More