Samara Kirkland
FAYETTEVILLE
Summary
I am a self-motivated candidate with an extensive background in customer service and communications. I am able to maintain a high quality of work under stress, and I possess the ability to not only handling customer needs, but to also anticipate them, and build a relationship with them in the process. I am always seeking to learn, and I am passionate about using communication and problem-solving to not only complete my job in the best way possible, but to create culture that is focused on that.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
Fayetteville, GA
03.2026 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with inquiries, providing product information and support as needed.
- Collaborated with team members to ensure smooth operation during peak hours.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Area Manager
Chick-fil-A
Fayetteville, GA
08.2023 - Current
- Oversaw daily operations to ensure exceptional customer service and food quality standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Developed and implemented strategies to optimize workflow and reduce wait times.
- Fostered a positive work environment by promoting teamwork and effective communication.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Handled cash regularly, including counting and settling cash drawers at the end of shifts.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured food safety in every aspect, in both the front-of-house and back-of-house
Education
Communications
Grand Canyon University
05-2028
Skills
- Handling and resolving concerns that customers may have
- Cash handling
- Handling refunds and returns
- Cleaning and sanitizing
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Attention to detail
- Decision making aptitude
- Point of sale proficiency
- Work ethic and integrity
Timeline
Cashier
Publix
03.2026 - Current
Area Manager
Chick-fil-A
08.2023 - Current
Communications
Grand Canyon University