Samara Robinson
Chester,PA
Summary
Customer Service professional dedicated to providing excellent customer service through oral and written communication, active listening and problem solving while showing empathy and compassion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Ollie's Bargain Outlet
12.2022 - Current
- Oversee employees performance, correct problems, and increase efficiency to maintain productivity targets.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Delegate tasks to employees to enhance productivity and workflow.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
Dishwasher
Lima Estates
03.2022 - 12.2022
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
Sales Associate
Michael's Arts & Crafts Store
06.2020 - 03.2021
- Assisted customers with locating products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Childcare Worker Assistant
Learn IN Play Daycare
03.2018 - 08.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings and diaper changing
Education
Bachelor of Science - Nursing Science
Pennsylvania Institute of Technology
Media, PA05.2025
High School Diploma -
Chester Charter Scholars Academy
Chester, PA06.2022
Skills
- Excellent People Skills
- Listening Skills
- Customer Service
- Time Management
- Records Management
- Team Leadership
- Problem-Solving
- Team Player
Certification
- Child/Infant/Adult First Aid & CPR AED 10/2023 - 10/2025
Timeline
Floor Supervisor
Ollie's Bargain Outlet
12.2022 - Current
Dishwasher
Lima Estates
03.2022 - 12.2022
Sales Associate
Michael's Arts & Crafts Store
06.2020 - 03.2021
Childcare Worker Assistant
Learn IN Play Daycare
03.2018 - 08.2020
Bachelor of Science - Nursing Science
Pennsylvania Institute of Technology
High School Diploma -
Chester Charter Scholars Academy
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