
Experienced driven Medical Assistant known for leading quality care initiatives and improving clinical processes. Expertise in managing patient follow-ups and triaging needs effectively, ensuring optimal patient satisfaction and care continuity.
* Quality Care Manager that involved clinical processes and yearly performance scores.
*Care Coordinator that included close patient care post ED and hospital stays, set up home home and office visit follow ups.
*Relayed message from patients to physicians about concerns regarding condition updates as well as provider messages back to patients to facilitate treatment plans.
*Interviewed patients to verify information, record medical history and confirm purpose of visit.
*Chart prepped for upcoming scheduled patients
*Educated patients about medications, procedure and physicians instructions.
*Contacted pharmacies when appropriate and submitted prescriptions and refills via e-scripts.
*Contributed to office operations by triaging patients by severity of medical compliant.