Samaria Sanders
Nashville,TN
Summary
Skilled Accounts Receivable Coordinator with comprehensive background in managing invoicing, payment processing and account reconciliation. Demonstrates strong problem-solving abilities along with proficiency in accounting software to streamline financial operations and enhance accuracy. Known for facilitating effective communication between finance teams and clients to resolve discrepancies and maintain positive relationships. Previous roles showcased strategic contribution towards improving financial systems, ensuring prompt payments and reducing outstanding receivables.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Receivable Coordinator
LKQ
Nashville, TN
12.2021 - Current
- (Hybrid)
- Manage monthly statement preparation, invoice processing for credit card payments, and assist with bank reconciliations to maintain accurate financial records
- Contact customers on a weekly basis in assigned credit portfolio with outstanding balances
- Lead weekly meetings with management to review past due accounts and recommend adjustments to credit terms and account holds, effectively reducing the monthly payment index by over 40%
- Conduct training and development for new hires, ensuring full proficiency within their initial 90-day employment period
- Streamline credit application and COD reporting procedures, achieving a 48% improvement in processing efficiency
- Manage payment application activities to meet or exceed key metrics established by the Company
- Maintain a key list of internal and external contacts for each account
- Document communications and follow up to ensure all necessary actions are completed in order for payments to be made, and reflected accurately on customer accounts
- Assist with month end duties as needed
Technical Support Representative
Verizon Wireless
02.2019 - 10.2021
- Resolved customer inquiries and complaints, providing thorough support and ensuring satisfactory issue resolution
- Contributed to customer experience enhancement by relaying feedback to internal teams and participating in improvement-focused meetings
- Utilized diagnostic tools to address technical issues, while consistently maintaining performance metrics indicative of high-quality service delivery
Customer Relations Representative
Verizon Wireless
02.2019 - 10.2021
- Resolved customer inquiries and addressed complaints, enhancing satisfaction and fostering positive relations
- Collaborated with internal teams to refine customer service strategies based on direct feedback
- Utilized diagnostic tools to troubleshoot issues and maintained performance metrics to ensure service quality
Customer Service Advocate
Verizon Wireless
02.2019 - 10.2021
- Addressed customer inquiries and resolved complaints, ensuring a high level of service and enhancing customer satisfaction
- Collaborated with internal teams to improve the customer experience based on direct feedback and analysis of service trends
- Utilized diagnostic tools to efficiently troubleshoot and resolve technical issues, maintaining performance metrics above company standards
Customer Service/ Scheduling Representative
Smile Direct Club
01.2018 - 02.2019
- Managed inbound communication channels, ensuring prompt and effective resolution of scheduling inquiries and customer concerns to support client satisfaction
- Conducted data collection for service improvement initiatives and coordinated appointment scheduling, enhancing operational efficiency and customer experience
Customer Service Representative
T-Mobile
05.2015 - 01.2018
- Resolved customer inquiries and concerns by identifying underlying issues, enhancing service levels, and implementing solutions that fostered customer loyalty and retention
- Delivered comprehensive support by providing accurate, valid, and complete information utilizing available tools and resources
- Maintained detailed account records to ensure seamless support and assistance for customers during follow-up interactions
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05.2015
Skills
- Accounting & Budgeting
- Advanced User of Microsoft Excel
- QuickBooks
- Analytical Thinker
- Strong Organizational Skills
- Excellent Interpersonal Skills
- Excellent Communication Skills
- Accurate Data Entry
- Fast Data Entry
- Leadership
- Invoicing
- Attention to detail
- Time management
- Communication
- Problem-solving
- Customer service
- Accounts reconciliation
- Financial reporting
Certification
Basic Life Support, American Red Cross, 2022
Timeline
Account Receivable Coordinator
LKQ
12.2021 - Current
Technical Support Representative
Verizon Wireless
02.2019 - 10.2021
Customer Relations Representative
Verizon Wireless
02.2019 - 10.2021
Customer Service Advocate
Verizon Wireless
02.2019 - 10.2021
Customer Service/ Scheduling Representative
Smile Direct Club
01.2018 - 02.2019
Customer Service Representative
T-Mobile
05.2015 - 01.2018
High School Diploma -
Blackman High School