Samarie Feliciano
Rapid City,SD
Summary
Dedicated Customer Service Personnel motivated to obtain a professional position and environment, where I can utilize my knowledge from previous experiences, learn new tasks, and enhance my current abilities. While working towards maximum customer satisfaction and company success.
Overview
10
10
years of professional experience
Work History
Logistic Analyst
BNSF Logistics
07.2021 - 04.2023
- Looked after the entire life cycle of a product; from purchase to distribution, release and final clearance
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
Collector
Credit Acceptance
09.2020 - 07.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Negotiated with consumers and assisted in forming plans that would be best in bringing their accounts current once more
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Member Advocate
Humana Careplus
02.2020 - 09.2020
- Accept inbound member, provider and vendor calls
- Assist with various issues/concerns, file grievances and appeals
- Verify member and third-party information to ensure security and abide by HIPPA guidelines
- Process requests for organization reviews for care, medical supplies/equipment and benefit exceptions
- Provide benefit and plan information to members and/or submit plan changes on their behalf
- Research claims and authorizations submitted to Careplus Health Plans from providers
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
Wedding Coordinator
Villa Montana Beach Resort
10.2016 - 02.2018
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Manage the customer portfolio & develop more business opportunities
- Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
Operations Specialist
Weston Ins
11.2015 - 09.2016
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Eligibility Counselor
Altegra Health
06.2013 - 10.2015
- Assisted members with the Medicare Savings Application and Recertification Program
- Ensured compliance with all applicable laws and regulations by maintaining detailed records of client interactions.
- Established strong relationships with community partners to facilitate referrals for additional support services as needed.
- Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
Education
Medical Coding and Billing -
Metropolitan University
Aguadilla, Pr05.2010
High School Diploma -
South Dade High School
Homestead, Fl05.2009
Skills
- Bilingual
- Interpersonal communications
- Microsoft Office
- 40 WPM
- Data entry experience
- High level of accuracy and strong attention to detail
- Claims support and questions
- Policy changes
- Superb Time-Management skills
- Account Maintenance
- Optimistic work attitude
Languages
Spanish
Native or Bilingual
Timeline
Logistic Analyst
BNSF Logistics
07.2021 - 04.2023
Collector
Credit Acceptance
09.2020 - 07.2021
Member Advocate
Humana Careplus
02.2020 - 09.2020
Wedding Coordinator
Villa Montana Beach Resort
10.2016 - 02.2018
Operations Specialist
Weston Ins
11.2015 - 09.2016
Eligibility Counselor
Altegra Health
06.2013 - 10.2015
High School Diploma -
South Dade High School
Medical Coding and Billing -
Metropolitan University
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