Melanie Jones
Sheffield Lake,OH
Summary
Qualified logistic analyst proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and reducing inefficiencies that may consume profit.
Overview
10
10
years of professional experience
Work History
Logistic Analyst
Airgas Merchant Gases
Independence , OH
05.2017 - Current
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, tank issues, and any other needs to resolve solutions for customers dissatisfactions.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Maintaining great customer support and great relationships with drivers and other Airgas associates.
Environmental Services Housekeeper
St. Vincent Charity Medical Center
Cleveland , OH
07.2015 - 04.2017
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked 20-40 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
Home Health Care Aide
Community Caregivers
Medina , Ohio
06.2014 - 07.2015
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Maintained clean, safe and well-organized patient environment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
High School Diploma -
Buckeye Local Schools
Medina, OH05.2014
Skills
- Prioritizes and organizes tasks
- Exceptional customer service
- Excellent written and verbal communication
- Problem Solving
- Adaptability to change
- Team-play who can also work independently
Timeline
Logistic Analyst
Airgas Merchant Gases
05.2017 - Current
Environmental Services Housekeeper
St. Vincent Charity Medical Center
07.2015 - 04.2017
Home Health Care Aide
Community Caregivers
06.2014 - 07.2015
High School Diploma -
Buckeye Local Schools
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