Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samary Rivera

Harrisburg,PA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Supervisor

DHL
09.2020 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Quality Control Supervisor

Fresh Express
03.2018 - 07.2020
  • Managed a diverse team of quality control technicians, fostering collaboration and open communication.
  • Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
  • Validated new methods and equipment to properly integrate improved strategies into quality control processes.
  • Utilized statistical analysis tools to track trends in product quality data over time, enabling proactive identification of potential issues before they escalate.

Group Coordinator Lead

Vantage Foods
03.2016 - 11.2018
  • Championed a culture of continuous improvement within the group, inspiring team members to seek opportunities for growth and development.
  • Conducted regular performance evaluations of team members, offering constructive feedback and tailored coaching to enhance individual success within the group setting.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored team performance to identify productivity improvement opportunities.
  • Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.

Education

Degree in Turism with Conversational English -

MBTI Business Training College
Bayamón, PR

Skills

  • Production
  • Customer Relations
  • Performance Management
  • Staff Training
  • Team Leadership
  • Team Training
  • Cross-Functional Collaboration
  • Task Prioritization
  • Problem-solving aptitude
  • Compliance Management

Certification

OSHA 10, Present

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

DHL
09.2020 - Current

Quality Control Supervisor

Fresh Express
03.2018 - 07.2020

Group Coordinator Lead

Vantage Foods
03.2016 - 11.2018

Degree in Turism with Conversational English -

MBTI Business Training College

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Samary Rivera