Samash Ross
Oklahoma City,OK
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes an asset in whichever role and/or department assigned.
Professional with strong expertise in customer service and logistics management. Proven ability to lead teams, adapt to changing demands, and drive results. Skilled in process improvement, inventory management, and strategic planning. Known for fostering collaboration and maintaining high standards in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Logistics Supervisor
Express Destination logistics
06.2021 - 12.2024
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software.
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers).
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
- Coordinated with cross-functional teams to optimize supply chain processes.
- Implemented process improvements that enhanced customer satisfaction and efficiency.
Data Entry/Account Administrative Representative
Charter Communication (Spectrum)
01.2020 - 03.2021
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Generated data reports, enter company findings into the database and perform backups.
- Supported data entry across departments as requested, switching promptly to new projects.
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated account setups and maintained accurate customer records in CRM systems.
- Improved communication processes between departments to streamline operations.
- Analyzed customer feedback to identify trends and recommend service improvements.
Customer Services Representative
Prima Call Center
01.2018 - 12.2019
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-up actions.
- Mentored junior representatives on best practices for handling complex customer issues, fostering team development.
Education
Diploma -
Allen High Richland, Community College
Skills
- Strong Skills & Soft Skills
- CRM Software
- Active Listening
- Microsoft Office
- Effective Communication
- Zendesk
- Problem-Solving
- Salesforce
- Time Management
- Call Documentation
- Teamwork and Collaboration
- Understanding Customer Needs
- Adaptability and Flexibility
- Medical Insurance Representative
- Multitasking
- Live Chat Support
- Organizational Skill
Certification
- SPT - Sterile Processing Technician
- Certified-Medcerts, - 03/2025-12/2026
Timeline
Customer Service Logistics Supervisor
Express Destination logistics
06.2021 - 12.2024
Data Entry/Account Administrative Representative
Charter Communication (Spectrum)
01.2020 - 03.2021
Customer Services Representative
Prima Call Center
01.2018 - 12.2019
Diploma -
Allen High Richland, Community College