MARCOS BERNAL

K & L Freight

Chicago,IL

Work Preference

Job Search Status:

Open to work

Desired Job Title

Customer Service CoordinatorSupply Chain CoordinatorLogistics Supervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Location:

Chicago, IL

Open to relocation:

Minimum Desired Compensation

$65000/yr

Important To Me

Paid time offHealthcare benefitsPersonal development programsCareer advancementCompany CultureWork from home optionWork-life balance

Language

Certification

Years of experience

Results-driven Logistics and Customer Service Leader with over 15 years in supply chain management and operations. Expertise in optimizing logistics processes, enhancing profitability, and fostering customer relationships. Proven track record in leading high-performing teams, implementing process improvements, and addressing complex logistics challenges through strategic solutions.

Work History

Customer Service Logistics Supervisor

8 Years 6 Months

K & L Freight | 03.2018 - Current

Resolve complex customer issues by providing timely, strategic solutions that strengthen customer satisfaction and retention
Provide strategic and customized logistical support to customers
Facilitated asset recovery and routing processes to ensure safe handling of sensitive, high-value orders.
Provide strategic and customized logistical support to customers
Monitor inventory levels of product to ensure timely order fulfillment
Document, catalog, and track sensitive shipments while maintaining strict chain-of-custody requirements
Manage secure storage facilities while maintaining accurate inventory records and regulatory compliance
Asset recovery and routing for sensitive and high value orders
Coordinate the recovery and transportation of hazardous and high value materials
Manage the disposal of material in a government approved process
Provide cost analysis to internal and external customers
Provide technical and roadside support to drivers during mechanical issues
Ensure SOPs were followed for high value and temp-controlled loads
Maintain security of facility to ensure TSA compliance
Provide training and quality management activities to assigned staff
Proficient in McLeod Dispatching and Tracing software
Developed and implemented new procedures to minimize claims and shortages, enhancing inventory accuracy
Oversaw employee routing and data entry processes to ensure adherence to operational procedures.

Full-Time Parent / Primary Caregiver

4 Years

09.2013 - 09.2017

Managed daily care, scheduling, education, and development of young child while ensuring organized household operations
Coordinated appointments, educational activities, and transportation while overseeing household budgeting and operations
Planned and managed household budgets, purchasing, and financial responsibilities
Planned and managed household budgets and purchasing to maintain financial stability and organization
Demonstrated leadership, adaptability, and problem-solving in a fast-paced environment requiring sound judgment and effective decision-making
Volunteered within the community and participated in charitable initiatives supporting local families and underserved communities

Customer Service Logistics Supervisor

4 Years 3 Months

AIT Worldwide Logistics | 06.2009 - 09.2013

Managed all aspects of customer service for accounts generating more than $60 million in annual revenue
Managed P&L for Customer Service department to ensure profitability
Trained employees on quoting, billing, invoicing procedures to enhance accuracy and efficiency
Responsible for resolving customer issues
Addressed and solved customer issues promptly
Trained employees on quoting and customer relations in order to capture additional revenue
Implemented cost savings program to grow company profitability
Implemented new quoting that resulted in increased revenue of 28% for the company
Trained employees on quoting, billing, and invoicing procedures
Conducted employee performance reviews, managed scheduling, and provided coaching and compensation recommendations to support team development
Accompanied Sales representatives on sales calls to provide additional operational/problem solution expertise
Designed new customer onboarding process for smooth transition into AS400 system
Created Employee of the Week programs to highlight co-workers’ accomplishments and build morale
Organized employee engagement events and coordinated company-sponsored volunteer and philanthropic initiatives
Received multiple commendations from customers detailing the superior experience provided

Customer Service-Lead Operations Agent

2 Years 4 Months

AIT Worldwide Logistics | 02.2007 - 06.2009

Trained and mentored employees to provide premium customer service
Monitored routing, data entry, and quoting procedures to ensure compliance and accuracy
Set a new quote conversion record of 93%
Facilitated team meetings to enhance communication and boost morale
Implemented new claims procedures for ADC and Andrew accounts, resulting in a 60% reduction in claims
Monitored routings, data entry and quoting procedures of employees
Recognized for exceptional performance as Employee of the Year at Chicago Station
Helped shape the new turnover form to better help the station locate information in a more efficient manner
Held team meetings in order to promote team morale
Work with employees to settle disputes in a professional manner
Named Employee of the year for the Chicago Station
Implemented changes to the Andrew pick-up procedure to increase profit margins