Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Liz Sandra Rivera

Liz Sandra Rivera

Rahway,NJ

Summary

Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Industrious Director of Customer Logistics skilled in freight system management, freight forwarding, contract management, and transportation management. Strong knowledge of inventory processes and procedures and materials management. Ready to apply these talents and have 14 years of manufacturing excellence. Bilingual Customer Service Manager with experience managing talented warehouse staff. Background in supply chain management and inventory control within the retail distribution. Clear knowledge of FDA regulations and requirements for regulated products. Professional Warehouse Manager offering 14 years of expertise in supervising and training 30/40 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules, and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

Overview

21
21
years of professional experience

Work History

US/CA Customer Service/Logistics Manager

BoConcept USA
Rahway, New Jersey
12.2007 - Current
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Kept corporate departments and customers updated on critical shipments.
  • Prepared updated shipment reports for executives and clients.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Administered sales orders, as well as processed and documented transactions.
  • Coordinated dispatching of 8/10 drivers to accomplish daily delivery requirements.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance DoD directives.
  • Delivered substantial cost savings by securing discounts from third-party logistics services providers.
  • Led value-added customer service team that consistently over-delivered on customer expectations.

Senior Billing Specialist & Customer Service

Daybreak Express
Newark, NJ
03.2002 - 11.2007
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based on established accounts receivable schedules and terms.
  • Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.

Education

CDA - Early Childhood Education

Essex County College
Newark, NJ
05.1994

Computer Operation -

The Bilingual Institute
Newark, NJ
06.1989

Skills

  • Emergency Operating Procedures
  • Worker Supervision
  • Logistics Processes Planning
  • Standards Documentation
  • Compliance Regulations
  • P&L Responsibility
  • Process Monitoring
  • Service Provider Communication
  • Warehouse Safety Programs
  • Shipment Updates
  • Material Shelving
  • International Shipments
  • Warehouse Organization
  • Continuous Improvement Projects
  • Development Management
  • Carrier Negotiations
  • Profit and Loss Management
  • Monthly Inventory
  • Distribution and Warehousing
  • Incoming Shipments Review
  • Testing Orders
  • Supply Chain Coordination
  • Logistics Coordination
  • Efficient Routing
  • Freight Forwarding
  • Distribution Reporting and Documentation

Languages

Spanish
Professional Working

Timeline

US/CA Customer Service/Logistics Manager

BoConcept USA
12.2007 - Current

Senior Billing Specialist & Customer Service

Daybreak Express
03.2002 - 11.2007

CDA - Early Childhood Education

Essex County College

Computer Operation -

The Bilingual Institute
Liz Sandra Rivera