Suheily Artiles
Gainesville,VA
Overview
16
16
years of professional experience
Work History
Customer Service Logistic Manager
T4FASHION INC
Massachusets, USA
07.2013 - 06.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Organized records of vehicles, schedules and completed orders.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
General Manager
AGROFEM
DOMINICAN REPUBLIC
01.2013 - 05.2013
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
Supermarket Manager
GRUPO RAMOS
DOMINICAN REPUBLIC
05.2007 - 05.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Trained newly hired supervises in upselling techniques, commercial and Human Resource, bolstering job expertise within 30 days.
- Recruited, hired and trained over three Hundred new team members in 5 years.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Led and developed management team of [Number].
- Boosted sales rates [Number]% by checking for and locating requested items in inventory system.
Production Engineer
INTERAMERICANA PRODUCTS
DOMINICAN REPUBLIC
01.2005 - 04.2007
- Supervised entire production process and prepared proper documentation for dispatch.
- Performed root cause analysis and implemented corrective actions.
- Inspected all machines and equipment and provided necessary repairs.
- Communicated with other team members to enhance process and performance.
- Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Identified risk mitigation actions to reduce injuries, accidents and hazards in production environment.
- Procured raw materials essential for supply chain by negotiating with supply chain vendors.
- Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards.
- Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
- Planned installation of equipment by coordinating timelines, budgets and project scopes.
- Designed and incorporated process design improvements.
- Directed 840 persons production team to introduce efficient methods of production.
- Complied with all federal, state and local work safety policies and regulations.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
MBA - Logistics And Materials Management
Business Schools Madrid, Spain
Spain01.2010
Bachelor of Engineering - INDUSTRIAL AND ORGANIZATIONAL ENGINEER
UTESA
DOMINICAN REPUBLIC04.2007
Skills
- Loss Prevention Goals Monitoring
- Corporate Logistics
- Service Improvement Analysis
- Fleet Inspections
- Inventory Management Software
- Operations Control
- Professional Relationships
- Standards Documentation
- Emergency Operating Procedures
- Warehouse Safety Programs
- Interdepartmental Collaboration
- Worker Supervision
- Compliance Regulations
- Inventory Control Processes
- Logistics and Supply Chain Software
- Warehouse Inspections
- Logistics Processes Planning
- Business Development and Planning
- Shipping Activity Oversight
- Supply Chain Logistics
- Process Monitoring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Logistic Manager
T4FASHION INC
07.2013 - 06.2021
General Manager
AGROFEM
01.2013 - 05.2013
Supermarket Manager
GRUPO RAMOS
05.2007 - 05.2012
Production Engineer
INTERAMERICANA PRODUCTS
01.2005 - 04.2007
MBA - Logistics And Materials Management
Business Schools Madrid, Spain
Bachelor of Engineering - INDUSTRIAL AND ORGANIZATIONAL ENGINEER
UTESA