Samatar Ali
Maple Grove,MN
Summary
Experienced Help Desk professional with a strong desire to excel in cybersecurity, now transitioning to the role of SOC Analyst. Equipped with a solid technical support background and an unwavering commitment to continuous learning. Skilled in problem-solving and adept at staying ahead of emerging threats. Relocation-ready and eager to contribute to a dynamic security team.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Salesperson
RYNO
Minneapolis, United States
10.2023 - Current
- Reported and tracked service requests using a ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Provided technical assistance to customers via telephone and email.
Sales Representative
T-Mobile
Fargo, United States
12.2021 - 10.2022
- Helped set up accounts for new customers.
- Provided ongoing support to customers.
- Ran background checks on new customer to validate their identity.
Communications Assistant
CSD Relay
Moorhead, United States
09.2017 - 12.2021
- Created detailed reports outlining the findings of calls that were not legitimate.
- Stayed updated on fraud call tactics by researching attackers' latest methods and trends.
- Logged calls blocked using Microsoft Office.
- Deployed SIEM to detect and mitigate fraudulent calls.
Education
Expected in 03/2024 Cybersecurity -
Summit Academy Opportunities Industrialization Center
04/2021 Associate of Arts: Psychology -
Minnesota State Community Technical College
Skills
- Data collection
- Network protocols
- Incident response
- Web security
- Vulnerability assessment
- Windows Server
- Microsoft
- Word Excell
- Powerpoint
- Technical Support
Certification
- Finishing Security+ by Summer 2024
- Finishing CEH by Fall 2024
Timeline
Salesperson
RYNO
10.2023 - Current
Sales Representative
T-Mobile
12.2021 - 10.2022
Communications Assistant
CSD Relay
09.2017 - 12.2021
Expected in 03/2024 Cybersecurity -
Summit Academy Opportunities Industrialization Center
04/2021 Associate of Arts: Psychology -
Minnesota State Community Technical College
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