Summary
Overview
Work History
Education
Skills
Timeline
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Walter Catchings Jr.

Jackson,Mississippi

Summary

Results-oriented professional with 21.5 years of experience within the healthcare insurance industry and a proven knowledge of membership enrollment, review of appeals, data collection and analysis and report generation. Aiming to leverage my skills to successfully fill a position within your company.

Overview

26
26
years of professional experience

Work History

Salesperson

1st Choice Auto Sales
09.2019 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Membership Issue Resolution Specialist

Blue Cross Blue Shield of MS
03.1998 - 08.2019
  • Logs, tracks, resolves and responds to all assigned inquiries and complaints while meeting all regulatory, CMS, and BCBS Corporate guidelines in which special care is required to enhance BCBS relationships; while meeting and exceeding all performance standards
  • Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards
  • Identify root cause issues to ensure enterprise solutions and communicate findings as needed
  • Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility
  • Presents proposed solutions in a clear and concise manner
  • Assists with special projects as assigned or directed
  • Member enrollment, maintenance on group account and review appeals.

Education

High School Diploma -

Callaway High School
Jackson, Mississippi
05.1992

Computer Science -

Jackson State University
Jackson, Mississippi
1992

Skills

  • Microsoft Word
  • Microsoft Excel
  • Adobe Acrobat
  • Data Collection
  • Appeals Review

Timeline

Salesperson

1st Choice Auto Sales
09.2019 - Current

Membership Issue Resolution Specialist

Blue Cross Blue Shield of MS
03.1998 - 08.2019

High School Diploma -

Callaway High School

Computer Science -

Jackson State University

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Walter Catchings Jr.