Walter Catchings Jr.
Jackson,Mississippi
Summary
Results-oriented professional with 21.5 years of experience within the healthcare insurance industry and a proven knowledge of membership enrollment, review of appeals, data collection and analysis and report generation. Aiming to leverage my skills to successfully fill a position within your company.
Overview
26
26
years of professional experience
Work History
Salesperson
1st Choice Auto Sales
09.2019 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Membership Issue Resolution Specialist
Blue Cross Blue Shield of MS
03.1998 - 08.2019
- Logs, tracks, resolves and responds to all assigned inquiries and complaints while meeting all regulatory, CMS, and BCBS Corporate guidelines in which special care is required to enhance BCBS relationships; while meeting and exceeding all performance standards
- Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards
- Identify root cause issues to ensure enterprise solutions and communicate findings as needed
- Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility
- Presents proposed solutions in a clear and concise manner
- Assists with special projects as assigned or directed
- Member enrollment, maintenance on group account and review appeals.
Education
High School Diploma -
Callaway High School
Jackson, Mississippi05.1992
Computer Science -
Jackson State University
Jackson, Mississippi1992
Skills
- Microsoft Word
- Microsoft Excel
- Adobe Acrobat
- Data Collection
- Appeals Review
Timeline
Salesperson
1st Choice Auto Sales
09.2019 - Current
Membership Issue Resolution Specialist
Blue Cross Blue Shield of MS
03.1998 - 08.2019
High School Diploma -
Callaway High School
Computer Science -
Jackson State University
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