Samauria Richardson
Shake Shack
Warrensville Heights,OH
2
years of professional experience
Dynamic team player with a proven track record at Shake Shack, excelling in customer service and cash handling. Recognized for enhancing guest experiences through clear communication and problem-solving skills. Committed to maintaining high standards of cleanliness and safety, contributing to a positive and efficient work environment.
Work History
Team Member
1 Year 2 Months- Operated POS system to take orders accurately and process guest transactions efficiently.
- Prepared ShackBurger, fries, and shakes following food safety and quality standards.
- Maintained clean, organized workstations throughout high-volume service periods.
- Restocked ingredients, packaging, and supplies to support smooth kitchen operations.
- Communicated clearly with team members to coordinate orders and expedite service.
- Followed sanitation procedures to support safe food handling and compliance requirements.
- Assisted guests with menu questions, order modifications, and special requests.
- Supported front-of-house and kitchen tasks to deliver consistent guest experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Usher
5 Months- Greeted guests and checked tickets at auditorium entrances.
- Directed patrons to assigned theaters, restrooms, and lobby areas.
- Assisted guests with seating, accessibility needs, and showtime questions.
- Maintained clean auditoriums by picking up trash and spills between showings.
- Monitored theater entrances and supported crowd flow during busy screenings.
- Enforced cinema policies while responding professionally to guest concerns.
- Reported maintenance issues and safety hazards to management promptly.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Cash handling
Cleaning
Flexible schedule
Leadership qualities
Goal setting and achievement
Conflict resolution
Safety
POS systems
Upselling techniques
Hospitality and accommodation
Timeline
Team Member
Shake Shack
07.2025 - 09.2026Read More
Usher
Cinemark Theaters
12.2024 - 05.2025Read More
Warrensville Heights High School
High School Diploma
Read More