Summary
Overview
Work History
Education
Skills
Goals
Personal Interests
Accomplishments
Personal Skills
Professional Skills
Timeline
Generic

Sambath Phuong

Millbrae,CA

Summary

Influential Financial Analyst highly committed to developing and implementing robust policies, procedures and processes that align with business objectives and promote strategic initiatives. Focused Compliance Officer bringing 5 years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions and compliance teams. Offering a successful career cultivating cross-functional relationships and advising management staff on methods that improve financial results. Expert in Financial product needs issues with dedication to increasing productivity through close analysis tasks. Focused Compliance Officer bringing 5 years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions and compliance teams. Proven history of increasing customer satisfaction

Overview

11
11
years of professional experience

Work History

Personal Banker Officer

Citi Bank
San Bruno, CA
08.2023 - Current
  • Conducted regular internal audits to ensure compliance with established standards.
  • Provided guidance on regulatory requirements for business operations.
  • Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
  • Conducted risk assessments to identify areas of noncompliance or vulnerability.
  • Evaluated proposed changes in laws or regulations that may affect business operations.
  • Leading daily team meetings to review performance, set targets and identify areas for improvement.
  • Providing guidance and support to junior members of the team when necessary.
  • Monitoring customer accounts, ensuring compliance with banking regulations.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Followed operational standards, promoting security, risk management and compliance.

Regional Team Lead

Patelco Credit Union
Daly City, CA
04.2022 - 07.2023
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted with planning and developing company initiatives and projects.
  • Created and revenue reports to track trends and proactively adjust management strategies.

Assistant Manager

US BANK
San Bruno, CA
03.2015 - 03.2022
  • Conducted credit reviews on corporations to assess financial conditions.
  • Analyzed financial statements and income statements to review company's financial performance.
  • Completed underwriter tasks such as recordkeeping, writing correspondence and gathering materials.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Managed accounts payable functions to identify overdue accounts and initiate collection processes.
  • Coordinated approval or rejection of lines of credit and commercial, real estate and personal loans.
  • Reviewed credit records to evaluate customer histories.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Personal Banker II

Wells Fargo
San Francisco, CA
06.2013 - 03.2015
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Put together and executed loan documents.

Education

High School Diploma -

Balboa High School
San Francisco, CA
06.2006

Skills

  • Leadership/communication skills
  • Critical Thinking
  • Detail-oriented
  • Problem solving
  • Financial Analyst
  • Risk mitigation
  • Risk Management
  • Staff Mentoring
  • Issue Research
  • Process Improvement
  • Friendly, Positive Attitude
  • Team Building
  • Teamwork and Collaboration

Goals

Through my practices with Corporate Business and being a small business owner myself, technology changed everything. Adapting to the change can be challenging for people and business owners but I see the change at a different perspective. I see doors to opportunities. One day I will change the world, I want to own a business to not only be financially successful but to build a company where everyone enjoys what they do. Maintain our long term clients and career longevity. One Day, I will build a company with 4 day work week with a start up business mentality. The True Work Life Balance.

Personal Interests

  • Volunteer Work/Community Involvement
  • Tech Hobbies
  • Team Sports
  • Social Hobbies
  • Computer Games
  • Music
  • Travel
  • Art
  • Pet Care
  • Culinary

Accomplishments

  • Recognized as Top AM Performer 2018-2020
  • Exceeded sales objectives in 2018.
  • Awarded "WOW Certificate" for exceeding sales in 2018.
  • Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.
  • Consistently maintained high customer satisfaction ratings.

Personal Skills

  • Time Management
  • Leadership
  • Oral and Written Communication
  • Critical-thinking
  • Problem-solving
  • Self-motivated
  • Quick-learner

Professional Skills

  • NMLS
  • Marketing
  • Computer Literate
  • Research expertise
  • Customer Service Skills
  • Communication
  • Data Visualization
  • Subject Knowledge

Timeline

Personal Banker Officer

Citi Bank
08.2023 - Current

Regional Team Lead

Patelco Credit Union
04.2022 - 07.2023

Assistant Manager

US BANK
03.2015 - 03.2022

Personal Banker II

Wells Fargo
06.2013 - 03.2015

High School Diploma -

Balboa High School

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Sambath Phuong