Sambou Kamissoko
Maitland,Florida
Summary
A Versatile IT Specialist with a robust background in Active Directory Administration, Information Security, and Systems Administration. Showcasing success in implementing effective incident management and threat prevention measures. Proficient in providing top-tier customer service and consultancy to a wide range of clients, ensuring their needs are met with excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Administrator
Jack Henry & Associates
01.2021 - Current
- Responsible for optimizing customer support, ensuring efficient and professional assistance, and consistently achieving swift resolutions through Service-now
- Executed critical Active Directory tasks, contributing to the smooth functioning of user accounts and permissions
- Played a key role in VPN troubleshooting and addressed issues related to Virtual Desktop and VMware Horizon, enhancing overall IT infrastructure reliability
- Diagnosed and remotely resolved hardware and software issues on PCs, including troubleshooting Outlook and Mail concerns.
Windows Deployment Specialist
IBM
06.2020 - 11.2020
- Participated in system development life cycle from requirements analysis through system implementation.
- Deployed desktop workstations and laptops, overseeing the entire process from initial setup to end-user training
- Spearheaded the refurbishment of IT equipment, extending the lifespan of hardware and reducing overall operational costs
Technical Support Supervisor
Teklounge
03.2016 - 02.2018
- Utilized Nessus, Tenable, and Wireshark network tools to analyze network security and evaluate the existing infrastructure, identifying areas requiring enhancement to bolster security measures.
- Configured network routers to enhance security in alignment with compliance standards
- Developed streamlined inventory processes, improving accuracy and reducing procurement lead times
Desktop Support Analyst
FireFold Inc
06.2014 - 02.2016
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 1200 clients.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Executed data recovery and transfer operations from hard drives, ensuring the preservation of critical information and minimizing data loss
Education
B.S. in Information Systems and Cybersecurity -
Columbia Southern University
04.2024
Diploma in Electronic System Integration - undefined
Lincoln Technical College
03.2008
Skills
- Active Directory Administration
- Cloud Computing
- Consulting
- GRC Compliance
- HIPAA Compliance
- Incident Management
- Information Security
- Nessus, Tenable, Qualys, Wireshark
- Networking Security
- PCI DSS Compliance
- Threat Prevention
Certification
- CompTIA A+, COMP001021494179
- LinkedIn Customer Service Foundations
- LinkedIn macOS Big Sur Essential Training
Leadership Experience
- Central Piedmont Community College: Minority Male Mentor Program, Charlotte, NC, Board Member, 05/2012, 05/2013
- Central Piedmont Community College: SGA, Charlotte, NC, Board Member, 05/2012, 05/2013
Languages
Spanish
Professional Working
Timeline
Systems Administrator
Jack Henry & Associates
01.2021 - Current
Windows Deployment Specialist
IBM
06.2020 - 11.2020
Technical Support Supervisor
Teklounge
03.2016 - 02.2018
Desktop Support Analyst
FireFold Inc
06.2014 - 02.2016
B.S. in Information Systems and Cybersecurity -
Columbia Southern University
Diploma in Electronic System Integration - undefined
Lincoln Technical College
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