SAMBOU KAMISSOKO
Maitland,Florida
Summary
A Versatile IT Specialist with a robust background in Active Directory Administration, Information Security, and Systems Administration. Showcasing success in implementing effective incident management and threat prevention measures. Proficient in providing top-tier customer service and consultancy to a wide range of clients, ensuring their needs are met with excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Administrator
Jack Henry & Associates
01.2021 - Current
- Oversaw more than 20 incidents daily, prioritizing customer support to guarantee efficient and professional assistance, resulting 10% increase in incident closure rates
- Resolved over 1000 VPN-related issues within one year, ensuring secure user connections to network infrastructure in alignment with company security policies
- Performed essential Active Directory tasks, verifying permissions for over 60 users weekly and resetting access, thereby contributing smooth operation of user accounts
- Diagnosed and remotely resolved hardware and software issues on PCs, effectively troubleshooting Outlook and Mail concerns, thereby enhancing productivity for users.
Windows Deployment Specialist
IBM
06.2020 - 11.2020
- Participated in system development life cycle from requirements analysis through system implementation
- Deployed desktop workstations and laptops, overseeing the entire process from initial setup to end-user training
- Led refurbishment of IT equipment, extending the lifespan of 1700 PCs, and lowering overall operational costs.
Technical Support Supervisor
Teklounge
03.2016 - 02.2018
- Enhanced company security posture by configuring and optimizing Nessus and Wireshark Vulnerability scanners, leading to swift identification and remediation of over 900 security vulnerabilities within one month
- This proactive approach ensured compliance with PCI DSS standards
- Configured network routers to enhance security in alignment with compliance standards
- Developed streamlined inventory processes, improving accuracy and reducing procurement lead times.
Desktop Support Analyst
FireFold Inc
06.2014 - 02.2016
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 1200 clients
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Executed data recovery and transfer operations from hard drives, ensuring preservation of critical information and minimizing data loss.
Education
Bachelor of Science - Information Systems And Cybersecurity
Columbia Southern University
04.2024
Diploma - Computer Integration Technology
Lincoln Technical College
2008
Skills
- Active Directory Administration
- Cloud Computing
- Consulting
- GRC Compliance
- HIPAA Compliance
- Incident Management
- Information Security
- Nessus, Tenable, Qualys, Wireshark
- Networking Security
- PCI DSS Compliance
- Threat Prevention
Interests
LEADERSHIP EXPERIENCE
, Central Piedmont Community College: Minority Male Mentor Program, Charlotte, NC, Board Member, 05/2012, 05/2013
Central Piedmont Community College: SGA, Charlotte, NC, Board Member, 05/2012, 05/2013
Certification
- Certified CompTIA A+ , CompTIA - 2019
Timeline
Systems Administrator
Jack Henry & Associates
01.2021 - Current
Windows Deployment Specialist
IBM
06.2020 - 11.2020
Technical Support Supervisor
Teklounge
03.2016 - 02.2018
Desktop Support Analyst
FireFold Inc
06.2014 - 02.2016
Bachelor of Science - Information Systems And Cybersecurity
Columbia Southern University
Diploma - Computer Integration Technology
Lincoln Technical College
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