Summary
Work History
Education
Skills
Timeline
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Sameer Shaikh

Sameer Shaikh

Thane,MAHARASHTRA

Summary

Dynamic customer service professional with a proven track record at Eureka Outsourcing Solutions, excelling in conflict resolution and enhancing customer loyalty. Skilled in MS Office and adept at building strong relationships through active listening. Achieved sales targets as a Sales Executive by leveraging interpersonal skills and strategic analysis to drive revenue growth.

Work History

CUSTOMER SERVICE REPRESENTATIVE

EUREKA OUTSOURCING SOLUTIONS
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

TRADING CUSTOMER SERVICE REPRESENTATIVE

EUREKA OUTSOURCING SOLUTIONS
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

SALES EXECUTIVE

MEHRWERT INFOTECH PVT.LTD
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Education

B.Com -

Pune Dnyneshwar Vidyapecth Rajhiv Gandhi
Pune
01-2021

H.S.C -

Manisha College
Thane
01-2018

High School Diploma -

Sheth NKT English Medium High School & JR. College
Thane
01-2016

Skills

    Proficient in MS Office and Excel

  • 1) Good interpersonal skills, proficient in dealing with different authorities
  • 2) Possess excellent leadership qualities with a positive attitude
  • 3) Ability to form sound judgments by understanding the nature of the customers
  • 4) Excellent work Ethics
  • 5) Retaining Servicing & enhancing existing relationships

Timeline

CUSTOMER SERVICE REPRESENTATIVE

EUREKA OUTSOURCING SOLUTIONS

TRADING CUSTOMER SERVICE REPRESENTATIVE

EUREKA OUTSOURCING SOLUTIONS

SALES EXECUTIVE

MEHRWERT INFOTECH PVT.LTD

B.Com -

Pune Dnyneshwar Vidyapecth Rajhiv Gandhi

H.S.C -

Manisha College

High School Diploma -

Sheth NKT English Medium High School & JR. College

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Sameer Shaikh