Detail-oriented System Analyst with expertise in end user support, system upgrades, and requirements gathering. Proven ability to enhance operational efficiency and improve data accuracy across departments.
Overview
3
3
years of professional experience
Work History
System Analyst
Cognitonic
Philadelphia, PA
08.2021 - 03.2024
Analyzed system requirements to enhance operational efficiency across multiple departments.
Collaborated with cross-functional teams to streamline processes and improve data accuracy.
Developed technical documentation to support system upgrades and user training initiatives.
Assisted in troubleshooting software issues, ensuring timely resolution and minimal disruptions.
Conducted regular system audits to ensure compliance with security protocols and best practices.
Supported Customer care Department through out the project life cycle.
Improved user satisfaction with system upgrades and regular maintenance tasks.
Education
Master of Science - Computer And Information Sciences
R.V.R&JC College
India
05-2014
Bachelor of Science - Computers
GVR&S College
India
06-2011
Skills
End user support
System upgrades
Requirements gathering
Mobile application development
Timeline
System Analyst
Cognitonic
08.2021 - 03.2024
Master of Science - Computer And Information Sciences