SAMEERA VILLALUZ
Everett,WA
Summary
Service-oriented professional with a strong background in hospitality, healthcare, and office settings. Expertise in fostering customer relationships, addressing concerns, and coordinating schedules while managing multiple priorities. Delivers organized and efficient support in high-volume environments, ensuring welcoming experiences and effective communication.
Overview
11
11
years of professional experience
Work History
SERVER
13 Moons
Anacortes, WA
08.2020 - Current
- Delivered exceptional customer service, fostering a welcoming and positive guest experience.
- Built strong relationships with customers through friendly, attentive, and professional service, enhancing loyalty.
- Manage multiple tables, customer requests, and priorities efficiently in a high-volume environment.
- Accurately process orders and payments using POS systems.
- Resolved customer concerns and requests with a positive and solution-focused attitude, contributing to customer satisfaction.
- Collaborate with team members to ensure efficient service and smooth daily operations.
- Maintain a strong knowledge of products and services to assist customers and provide recommendations.
HEALTHCARE COORDINATOR
Everett Modern Dentistry
Everett, WA
10.2024 - 11.2025
- Delivered compassionate customer service to patients in fast-paced healthcare environment, enhancing patient satisfaction.
- Served as a point of contact for patients, assisting with scheduling, questions, and administrative needs.
- Verified insurance coverage and helped patients navigate insurance-related information.
- Coordinated patient schedules, ensuring seamless appointments and contributing to overall operational efficiency.
- Performed front-desk and receptionist duties, including greeting patients and managing incoming requests.
- Maintained and accessed patient information using electronic health record systems, supporting accurate and timely patient care.
- Managed multiple priorities while maintaining professionalism, organization, and attention to detail.
COMMUNITY HEALTH INTERN
Planned Parenthood
Spokane, WA
04.2019 - 06.2019
- Supported Community Health Coordinator in executing administrative and community-focused projects to enhance program effectiveness.
- Developed marketing materials to promote services and foster engagement among community members.
- Acquired hands-on experience working with diverse populations. working with diverse populations and supporting customer and community needs.
- Revised emergency preparedness materials to improve employee and patient safety protocols.
- Developed strong communication, organization, and administrative skills.
LOUNGE SERVER / BARTENDER
Rusty Moose
09.2015 - 01.2019
- Delivered attentive, personalized customer service in fast-paced restaurant and lounge, enhancing guest satisfaction.
- Created positive guest experiences by anticipating customer needs and providing friendly, efficient service.
- Took and processed food and beverage orders accurately, ensuring timely service and guest enjoyment.
- Took and processed food and beverage orders accurately.
- Handled cash, payments, and POS transactions accurately.
- Addressed customer questions and concerns in a professional and timely manner.
- Maintained clean, organized, welcoming service environment, contributing to positive guest experiences.
- Worked closely with team members to provide efficient service during busy shifts.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Eastern Washington University
Timeline
HEALTHCARE COORDINATOR
Everett Modern Dentistry
10.2024 - 11.2025
SERVER
13 Moons
08.2020 - Current
COMMUNITY HEALTH INTERN
Planned Parenthood
04.2019 - 06.2019
LOUNGE SERVER / BARTENDER
Rusty Moose
09.2015 - 01.2019
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Eastern Washington University