Sameerah Warmsley
Plymouth,MN
Summary
Dynamic customer service professional with a proven track record at UCare of Minnesota, excelling in performance oversight and effective communication. Recognized for enhancing service delivery and consistently exceeding expectations. Detail-oriented and reliable, adept at collaborating with teams while maintaining a strong focus on customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UCare of Minnesota
12.2018 - Current
- Facilitated transportation arrangements for various medical appointments, enhancing service delivery.
- Processed high volumes of incoming calls with a positive approach.
- Exhibited consistent efficiency and effectiveness in handling responsibilities.
- Regularly met or exceeded monthly performance expectations.
Monitoring Specialist
Stanley Security
01.2016 - 09.2018
- Maintained vigilance over commercial and residential alarm systems for safety.
- Responded swiftly by dispatching local 911 emergency and non-emergency services.
- Navigated high call volume to facilitate effective inbound and outbound interactions.
- Guided customers through troubleshooting processes for security equipment.
Server
Famous Dave's
07.2015 - 04.2016
- Effectively managed multiple tables at once, ensuring consistent service quality.
- Promptly served food and beverages, focusing on customer satisfaction.
- Handled orders, bills, and complimentary items using POS system efficiently.
- Collaborated with colleagues during busy periods for improved service flow.
- Developed strong relationships with loyal customers to enhance patronage.
- Maintained a tidy dining area to create a pleasant atmosphere for guests.
Education
High School Diploma -
Wayzata
Plymouth, MN2014
Skills
- Customer service focus
- Performance oversight capabilities
- Strong written communication
- Detail-oriented mindset
- Reliability and dependability
- Collaboration skills
- Ability to work autonomously
Timeline
Customer Service Representative
UCare of Minnesota
12.2018 - Current
Monitoring Specialist
Stanley Security
01.2016 - 09.2018
Server
Famous Dave's
07.2015 - 04.2016
High School Diploma -
Wayzata