Dynamic Shift Manager with expertise in team collaboration and customer engagement. Proven ability to enhance store profits through strategic promotions and conflict mediation.
Overview
6
6
years of professional experience
Work History
Shift Manager
Smokaholic
Owings, Maryland
03.2024 - 01.2026
Cultivated store brand and executed strategic business initiatives in partnership with district manager.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Supported long-term business strategies by generating guest relations feedback for actionable process improvements.
Collaborated with company departments to ensure cohesive branding and optimize product placement.
Built lasting client relationships by organizing and planning sales events.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Night Shift Manager
Spirit BP
Annapolis, MD
06.2020 - 12.2023
Supervised night shift operations to ensure smooth workflow and safety compliance.
Coordinated team schedules and assignments to ensure adequate coverage and operational efficiency.
Streamlined processes to boost productivity during night shifts.
Trained staff on safety protocols and operational procedures for effective performance.
Conducted inventory checks and maintained stock levels to support nightly operations.
Mediated employee conflicts and addressed concerns to foster a positive work environment.
Set sales targets and implemented action plans for achieving set objectives.