Sameisha Lee
Dallas,TX
Summary
Security Customer Service Representative with over 13 years of expertise in team leadership, emergency response, and advanced security protocols. Demonstrates proficiency in conducting security audits, implementing data-driven patrol routes, and ensuring regulatory compliance. Known for reducing response times and unauthorized access incidents through meticulous planning and data analytics, committed to maintaining a secure environment.
Resourceful GSOC Operator known for high productivity and efficient task completion. Skilled in emergency response coordination, surveillance systems management, and incident report writing. Excel at communication, critical thinking, and teamwork, ensuring optimal operational outcomes.
Overview
6
6
years of professional experience
Work History
GSOC Operator
Allied Universal Security Services
Coppell, Texas
01.2024 - Current
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations and troubleshooting equipment failures.
- Reviewed incident reports for accuracy and completeness before submitting them to management.
- Identified process anomalies and took corrective action when appropriate.
- Communicated effectively with co-workers concerning operational issues that may arise during shift changeovers or while on duty.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored CCTV systems to ensure safety and security of premises.
Security Shift Supervisor
Parrish Security Group
Dallas, TX
04.2021 - 01.2024
- Monitored and authorized entrance and departure of 9 employees and visitors daily
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Authorized entrance papers and granted or denied entrance to building
- Monitored employee activities, confirming compliance with security regulations
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Patrolled and monitored premises of 40-43 floors, 3-4 garage by foot or company golf cart
- Checked and verified photo identification prior to granting facility access
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Manage a team of 7-9 security officers, ensuring optimal scheduling and performance evaluations
- Led emergency response drills, ensuring swift and effective action during real crises, significantly reducing response times
- Conduct security audits to identify and address physical security and staff safety issues
- Investigate incidents with management and security supervisors, providing detailed reports
- Monitor control center, visitors, and employees for suspicious behavior, ensuring compliance
- Report fire and safety hazards to maintenance, maintaining a secure environment
- Led training programs, enhancing team readiness and reducing incident response time
- Implemented advanced security protocols, resulting in a decrease in unauthorized access incidents
- Utilized data analytics to optimize patrol routes, increasing area coverage efficiency
- Monitored and patrolled buildings, grounds, and work sites, ensuring safety and security compliance
- Verified photo identification to control facility access, preventing unauthorized entry
- Reported fire and safety hazards to maintenance, reducing potential risks
- Monitored employee activities, confirming adherence to security regulations
- Enhanced overall security protocols, resulting in a safer environment
- Conducted risk assessments and implemented targeted security measures, mitigating potential threats and enhancing facility safety
- Implemented advanced surveillance techniques, leading to a increase in security incident detection and response efficiency
- Maintained meticulous records of security activities and incidents, ensuring comprehensive documentation and regulatory compliance
- Reviewed camera feeds, alerted responders to discrepancies, ensuring swift resolution of issues
- Greeted guests courteously, prioritizing safety, enhancing visitor experience
- Communicated with team via radios, phones, ensuring seamless coordination
- Resolved urgent issues independently and collaboratively, safeguarding lives and property
- Updated logs, produced daily reports, documenting security activities and incidents
- Implemented advanced surveillance techniques to enhance security, resulting in a decrease in unauthorized access incidents
- Monitored security systems, identifying and reporting potential threats, contributing to a reduction in incidents
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Participated in staff meetings, special events and professional development activities
Security Operator
Omni Hotels & Resorts
Dallas, TX
01.2020 - 11.2021
Security Officer
Marksman Security
Forth Worth, TX
11.2018 - 12.2020
Education
High School Diploma -
Hillcrest High School
Dallas, TX06.2010
Skills
- Detailed Activity Logs
- Customer Service
- Team Leadership
- Microsoft Office
- Access Controls
- Customer Satisfaction
- Security Activity Coordination
- Administrative Duties
- Emergency Response
- Regulatory Compliance
- Security Drills
- Data privacy regulations
- Incident response management
Customsection - Systemsexperiences
- WinTeam
- Impak (Work Order System), Condition Reports
- Sibel
- Access Control Systems (DNA Fusion, DSX Access, Symmetry(AMAG))
- Fire and Life Safety Systems (Fire panels, Fire alarms, Fire extinguishers, Emergency and Exit Lighting, Fire doors, Beam Detection, Fire Pumps, Building Evacuations plans, etc.)
Timeline
GSOC Operator
Allied Universal Security Services
01.2024 - Current
Security Shift Supervisor
Parrish Security Group
04.2021 - 01.2024
Security Operator
Omni Hotels & Resorts
01.2020 - 11.2021
Security Officer
Marksman Security
11.2018 - 12.2020
High School Diploma -
Hillcrest High School