Samenta Guercin
Orlando,Florida
Summary
Compassionate, dependable, and detail-oriented professional with experience in customer service, caregiving, and medication assistance. Skilled in communicating with patients and families, addressing concerns, maintaining confidential information, providing quality patient care, and delivering excellent customer service. Strong organizational, multitasking, and problem-solving skills, with the ability to work in fast-paced environments. Passionate about helping others and ensuring patients feel welcomed, respected, and supported. Eager to bring transferable skills to a Patient Access Representative, Patient Coordinator, or healthcare customer service position.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist/Patient Access Representative
Broward health
Fort Lauderdale, Florida
10.2022 - 04.2025
- Verified patient insurance eligibility for Broward Health admissions and outpatient visits.
- Reviewed coverage details and benefit limits in Broward Health registration systems.
- Obtained prior authorizations from payers for Broward Health services and procedures.
Caregiver
DNA staffing Agency
02.2021 - 10.2022
- Provided personal care support for agency clients in home and facility settings.
Favorite Staffing agency
08.2021 - 11.2021
- At Oregon Medford with Providence Hospital
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
CERTIFIED NURSING ASSISTANT
Facility (Orlando Health)
02.2021 - 05.2021
At-Home Help Assistant
Nursing Care agency home health iade
Orlando, FL
10.2016 - 02.2021
- Aiding elderly in getting settled in
- Change bedsheets
- Help with eating
Education
High School Diploma -
Jones High
Orlando, FlDegree (Registered nurse) -
Herzing University
Orlando, FlSkills
- Home health aide
- CERTIFIED NURSING ASSISTANT
- Attention to detail
- Verbal and written
- Well organized
- Knowledge of medical terminology
- Understanding of common disordersProper hygiene
- Insurance verification
- Patient registration
Communication
Excellent communication and organizational skills with the ability to perform multiple tasks when necessary
Leadership
A dependable, responsible individual willing to do more than is required and to set standards along the way.
Timeline
Insurance Verification Specialist/Patient Access Representative
Broward health
10.2022 - 04.2025
Favorite Staffing agency
08.2021 - 11.2021
Caregiver
DNA staffing Agency
02.2021 - 10.2022
CERTIFIED NURSING ASSISTANT
Facility (Orlando Health)
02.2021 - 05.2021
At-Home Help Assistant
Nursing Care agency home health iade
10.2016 - 02.2021
High School Diploma -
Jones High
Degree (Registered nurse) -
Herzing University