Samentha Garcon
Miami,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Call Center Representative
CareCentrix
01.2025 - 02.2026
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Directed high volume of inbound calls per shift to supply callers with product and service information and create quotes.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Sustained current knowledge of product and service modifications.
Member Service Specialist
Nations Benefits
09.2021 - 12.2024
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Completed training and worked effectively under high-pressure client services environments.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Alorica
09.2019 - 07.2021
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
North Miami Senior High
North Miami, FL05.2019
Skills
- Call logging
- Proficiency in CRM software
- Resolving issues
- Inbound phone calls
- Customer service
- Quality assurance controls
- Call center operations
- Script adherence
- Problem-solving skills
- Data gathering
- Data entry
Timeline
Call Center Representative
CareCentrix
01.2025 - 02.2026
Member Service Specialist
Nations Benefits
09.2021 - 12.2024
Customer Service Representative
Alorica
09.2019 - 07.2021
High School Diploma -
North Miami Senior High