Samequa Provitt
Elizabethtown,KY
Summary
Professional banker with strong background in financial services and customer relationship management. Proven ability to deliver high-impact results through effective team collaboration and adaptive problem-solving. Expertise in client consultations, account management, and risk assessment. Reliable, flexible, and focused on achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Branch Banker
PNC Bank
01.2026 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in identifying financial products to meet their needs and goals.
- Streamlined account opening processes, improving efficiency for clients and staff.
- Trained new employees on branch operations and customer service best practices.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Maintained strict adherence to internal audit protocols ensuring full compliance in all aspects of branch operations including security measures related to vault access controls and dual control procedures.
Assistant Branch Manager
Republic Finance
07.2022 - 01.2026
- Focus is on helping customers meet their financial goals
- Educate customers on all of consumer lending services, including how to improve credit and consolidate debt
- Help them through loan applications process and make payment reminder calls when needed
- Evaluate loan applications, performing risk analysis, making credit decisions, administering loan closings, and processing insurance claims
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Reviewed credit applications for risk factors and credit worthiness.
Member Service Coordinator
YMCA of Tuscaloosa
04.2021 - 07.2022
- Develop and maintain all office/electronic files and systems associated with membership
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Membership Service Office Assistant
University of Alabama
01.2021 - 07.2021
- Recommending and cross-selling products and services to members and potential members
- Investigating and resolving or escalating membership and payment issues.
- Executed record filing system to improve document organization and management.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Lead Counselor/ Counselor Coordinator
YMCA of Greater Montgomery
11.2018 - 08.2020
- Provide supervision, instruction, and ongoing assistance to program staff, campers, and volunteers during programs
- Assign/oversee staff tasks (set up/take down of equipment/supplies, etc.); supervise campers and implement assigned programs; complete/submit all required paperwork by set deadlines, Assign/oversee staff tasks (set up/take down of equipment/supplies, etc.)
- Implement assigned programs;
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Front Desk Receptionist
YMCA of Greater Montgomery
01.2017 - 01.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Counselor
YMCA of Greater Montgomery
01.2017 - 10.2018
- Working with other camp staff members to plan and coordinate camp events.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Bachelor of Science - Commerce and Business Administration, Management, Human Resources, Computer and Technology Applications
The University of Alabama, Culverhouse College of Business
Tuscaloosa, ALMBA -
Alabama State University
Montgomery, AL12-2026
Skills
- Credit Risk Evaluation
- Loan Application Assessment
- Prioritizing and Planning
- Management of Financial Resources
- Audit Preparation
- Staff Recruitment and Hiring
- Customer Account Management
- Order and Refund Processing
- Hiring and Onboarding
- Program Instruction
- Time Management
- Credit analysis
- Cash handling proficiency
- Retirement planning
- Budgeting assistance
- Branch operations
ADDITIONAL INFORMATION
HONORS & ACTIVITIES , Academic Achievement Award Spring 2021 The Society for Collegiate Leadership and Achievement
Timeline
Branch Banker
PNC Bank
01.2026 - Current
Assistant Branch Manager
Republic Finance
07.2022 - 01.2026
Member Service Coordinator
YMCA of Tuscaloosa
04.2021 - 07.2022
Membership Service Office Assistant
University of Alabama
01.2021 - 07.2021
Lead Counselor/ Counselor Coordinator
YMCA of Greater Montgomery
11.2018 - 08.2020
Front Desk Receptionist
YMCA of Greater Montgomery
01.2017 - 01.2019
Counselor
YMCA of Greater Montgomery
01.2017 - 10.2018
Bachelor of Science - Commerce and Business Administration, Management, Human Resources, Computer and Technology Applications
The University of Alabama, Culverhouse College of Business
MBA -
Alabama State University