SAMER SHEHATA
Nutley,NJ
Summary
Top-ranked sales professional with over 10 years of experience driving revenue growth and closing complex deals. Demonstrates exceptional communication and relationship-building skills, consistently enhancing customer engagement and satisfaction. Ready to leverage product presentation expertise and strategic objection handling to maximize profitability in any sales role.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work History
F&I MANAGER
Prestige Volvo & Lincoln of Englewood
Englewood, NJ
10.2023 - 12.2025
- -Boosted profitability through disciplined menu presentation and strategic objection handling, aligning tailored product recommendations with customer needs.
- -Enhanced per-deal gross by delivering persuasive, value-based product presentations, increasing acceptance of protection plans and backend products.
- -Maintained 100% contract accuracy, protecting gross by preventing chargebacks, funding delays, and compliance-related losses.
- -Developed training for sales staff on effective product positioning and deal-structure strategies, elevating product penetration and gross performance across the department.
SALES CONSULTANT
Smythe Volvo
Summit, NJ
08.2020 - 04.2023
- -Delivered high sales volume by guiding customers through complex product features and tailoring solutions to individual needs.
- -Earned recognition for driving outstanding customer satisfaction and fostering long-term relationships.
- Built and managed high-value pipeline through disciplined follow-up and effective CRM tracking.
- -Ranked #48 in the United States for total sales volume in 2021 through exceptional product education and customer engagement.
- -Took on additional responsibilities leveraging extensive experience in car sales.
- Selected to train new hires on communication, product knowledge, and consultative selling techniques.
CLIENT ADVISOR
BMW of Bloomfield
Bloomfield, NJ
04.2018 - 03.2020
- -Exceeded sales targets consistently in a competitive, high-expectation environment.
- -Achieved one of the highest customer retention rates on the team.
- -Cultivated strong customer loyalty through trust-based selling and personalized follow-up.
- - Presented advanced, technical product information clearly and confidently.
AUDI BRAND SPECIALIST
Benzel Busch Audi Meadowlands
Meadowlands, NJ
02.2016 - 04.2018
- -Ranked top performer in product knowledge, customer engagement, and sales consistency, enhancing overall team performance.
- -Strengthened brand loyalty by providing premium, consultative sales experiences that addressed customer needs.
- -Delivered persuasive demonstrations that simplified complex technology, boosting customer confidence and understanding.
SALES CONSULTANT
Madison Honda
Summit, NJ
10.2013 - 01.2016
- -Exceeded sales targets through strong prospecting, follow up, and relationship driven selling.
- -Built strong base of repeat customers by fostering trust, transparency, and consistent communication.
- -Promoted service and protection programs, enhancing performance metrics through targeted customer engagement.
SENIOR TECHNICAL LEAD
Home Base IT Solution
Tokyo
07.2007 - 05.2013
- -Led technical upgrade projects, coordinating cross-functional teams to enhance system performance.
- -Provided troubleshooting support while training junior technicians to improve overall team capability.
- -Installed and maintained POS systems, networks, and office devices, ensuring seamless operations for business clients.
SENIOR TECHNICIAN / HELP DESK ASSISTANT MANAGER
Aloha NY
Orangeburg, NY
07.2000 - 01.2007
- -Provided end user support and guided users through troubleshooting steps, enhancing user satisfaction.
- -Installed and repaired POS systems and networks to ensure operational efficiency.
- -Achieved two promotions due to consistent strong performance and demonstrated leadership abilities.
Education
Bachelor's Degree - Hotel Management
University of Alexandria
01-1992
Skills
- Objection handling
- Sales coaching techniques
- Sales optimization
- Sales forecasting
- Compliance management
- Product demonstrations
- Relationship management
Personal Information
Title: Sales Professional
Certification
- CompTIA A+
- Epson Specialty Repairs
- Technical Support Fundamentals
Languages
English, Arabic
Awards
Zurich F&I Course, Volvo Excellence Award, Top 100 Sales Consultant, #48 Top 100 Sales Consultant in the nation
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
F&I MANAGER
Prestige Volvo & Lincoln of Englewood
10.2023 - 12.2025
SALES CONSULTANT
Smythe Volvo
08.2020 - 04.2023
CLIENT ADVISOR
BMW of Bloomfield
04.2018 - 03.2020
AUDI BRAND SPECIALIST
Benzel Busch Audi Meadowlands
02.2016 - 04.2018
SALES CONSULTANT
Madison Honda
10.2013 - 01.2016
SENIOR TECHNICAL LEAD
Home Base IT Solution
07.2007 - 05.2013
SENIOR TECHNICIAN / HELP DESK ASSISTANT MANAGER
Aloha NY
07.2000 - 01.2007
Bachelor's Degree - Hotel Management
University of Alexandria