Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sametria Glass

North Chesterfield,VA

Summary

Dynamic Network Administrator with proven success at St. Catherine's School, enhancing network security and optimizing systems administration. Expert in Active Directory management and effective communication, I streamlined laptop processes, achieving a 99% on-time delivery rate, while significantly reducing support tickets and improving overall productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Administrator

St. Catherine's School
Richmond, VA
07.2021 - Current
  • Administer systems including server backup and recovery, information security, user account management, campus internet access, office information systems, and Google applications support.
  • Support virtualized Windows servers in a VMware environment, along with data center and desktop hardware and software.
  • Conduct on-site analysis, diagnosis, and resolution of complex network issues for various end users, and recommend and implement corrective solutions.
  • Created comprehensive network documentation, including network configurations and mappings, which enhanced overall network transparency and enabled informed decision-making for network optimization and troubleshooting.

Shop Owner

OMG Creation Designs LLC
North Chesterfield, VA
01.2020 - Current
  • Manage daily operations of business, including keeping up with the books and making orders.
  • Work with customers to create custom items.
  • Work with companies on set ups for events and providing balloon art or other custom services to them.
  • Running, maintaining and updating the company website frequently.
  • Ensured compliance with local, state, and federal regulations.
  • Implemented quality assurance processes to ensure product excellence.
  • Oversee budgeting and financial management.
  • Maintain relationships with existing clients by providing superior customer service.
  • Created marketing campaigns to attract new customers.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Helpdesk Manager and 1:1 Laptop Coordinator

St. Catherine's School
Richmond, VA
06.2019 - 06.2021
  • Enhanced faculty and student laptop management process, leading to a reduction in repair requests and an increase in productivity.
  • Streamlined SMART board and printer maintenance, resulting in a reduction of support tickets and freeing up IT resources to focus on strategic initiatives.
  • Coordinate laptop purchases for the upcoming school year, ensuring timely delivery to students, faculty, and staff to increase overall productivity and efficiency in classroom and administrative functions.
  • Successfully coordinated the deployment of X laptops to staff and students, achieving a 99% on-time delivery and setup rate, thereby improving productivity and efficiency as 1:1 Laptop Coordinator.

Information Systems Consultant

EdgeWorks Integrations
Chesterfield, VA
01.2019 - 06.2019
  • Compiled daily database reports to identify potential vulnerabilities.
  • Enhanced network security by implementing Active Directory, DHCP, and DNS in Server 2008, which reduced domain downtime.
  • Conducted data analysis to optimize the performance of multimedia and video components, which contributed to improved cybersecurity measures and safeguarded sensitive information.
  • Managed Mozy backups to protect critical data, helping to lower cybersecurity risks and ensure business continuity.

Information Technology Specialist

ECPI University
Midlothian, VA
06.2017 - 06.2018
  • Administered and maintained system support for software, hardware, and servers.
  • Tested, troubleshot, diagnosed, and resolved all issues.
  • Provided timely technical support to users for resolving technical problems.
  • Developed organizational units in Active Directory (AD) and managed user security using Group Policy.
  • Managed user accounts in Active Directory.
  • Ability to assist customers across multiple platforms.

Education

Master of Science - Cybersecurity

ECPI University
Richmond, VA
06.2026

Bachelor of Science - Computer and Information Science

ECPI University
Richmond, VA
06-2018

Associate of Applied Science - Computer and Information Science in Cyber and Information Security Technology

ECPI University
Richmond, VA
08-2017

Skills

  • Network security
  • Data analysis
  • Active directory management
  • Systems administration
  • Technical support
  • Network documentation
  • User training
  • Problem solving
  • Proficient in Microsoft
  • Experience with Adobe
  • Network security management
  • Effective communication
  • Disaster recovery
  • Proficient in MacOS
  • Switch configuration
  • Wireless networking
  • Performance improvements
  • Network architecture
  • System administration
  • Data backups
  • Hardware and software monitoring
  • IP addressing
  • Customer support
  • Network security oversight
  • Network systems installation
  • Router configuration
  • IP addressing and subnetting
  • Troubleshooting and diagnosis
  • Network monitoring
  • Network troubleshooting

Certification

Google Cybersecurity Professional Certificate, 06/01/25

References

References available upon request.

Timeline

Network Administrator

St. Catherine's School
07.2021 - Current

Shop Owner

OMG Creation Designs LLC
01.2020 - Current

Helpdesk Manager and 1:1 Laptop Coordinator

St. Catherine's School
06.2019 - 06.2021

Information Systems Consultant

EdgeWorks Integrations
01.2019 - 06.2019

Information Technology Specialist

ECPI University
06.2017 - 06.2018

Master of Science - Cybersecurity

ECPI University

Bachelor of Science - Computer and Information Science

ECPI University

Associate of Applied Science - Computer and Information Science in Cyber and Information Security Technology

ECPI University

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Sametria Glass