Microsoft Office
Samuel Flores
Johnstown,CO
Summary
Ambitious individual proficient in managing vehicle maintenance and providing excellent customer service. Strong passion for and solid understanding of fleet operations and management. Eager to join a team where i can apply my experience as a fleet coordinator to support business operations and advance my professional development.
Overview
5
5
years of professional experience
Work History
Marshaller/Fleet Maintenance Coordinator
Kroger Fulfillment Network
01.2023 - 12.2024
- Verified an average of 850 orders daily were packaged correctly and loaded appropriately onto the delivery vans
- Performed minor repairs on-site, coordinated preventative maintenance, scheduled upkeep with external vendors, tracked repair and maintenance history, and ensured timely completion of repair requests for a fleet of over 80 trucks
- Prepared 4-6 outbound trailers per day for departure by verifying cargo was secured and sealed according to DOT regulation and creating the Bill of Lading
- Supported Delivery Drivers by assisting them at problem-solving any issues they needed assistance with while on route
- Utilized GPS tracking and route optimization software to ensure we were operating at the highest possible efficiency
- Created and implemented operational rules for the loading docks and yard that prioritized the safety of the employee without hindering efficiency. These ultimately resulted in just 1 documented injury occurring in these areas throughout the duration of my employment.
Delivery Driver
Amazon Flex
01.2022 - 01.2023
- Independent contractor for Amazon completing on-time deliveries by choosing best and most efficient routes
- Kept detailed mileage and fuel reports to track vehicle expenses
Delivery Associate
Amazon DSP
11.2021 - 01.2022
- Collected incoming parcels weighing up to 70lbs and loaded them in a highly organized fashion into the delivery vehicle
- Preformed thorough maintenance inspections of the delivery vehicle at the beginning and end of each day
- Maintained accurate records of package delivery, mileage tracking, and miscellaneous expenses to ensure a smooth and uninterrupted workflow
Operation Manager & Account Manager
Press-One Customer Care
12.2019 - 08.2021
- Directly managed two accounts consisting of 15 remote agents
- Coordinated breaks, lunches, and time-off requests to ensure sufficient phone coverage
- Audited call recordings to ensure agents were providing top level quality and complying with policies set forth by clients
- Trained over 20 agents to provide tech support and conducted ongoing coaching to improve agent understanding and ensure customer satisfaction
- Directed company operations by implementing policies, procedures, and technology to maximize the efficiency of five additional teams consisting of over 120 employees
- Established friendly and professional relationships with clients, employees, and the management team in order to promote a smooth, positive, and productive workflow
- Tracked employee attendance and punctuality, addressing recurring problems quickly to prevent the development of negative, long-term habits
- Assisted the Director of IT by analyzing the needs of each client to and implementing matching technologies.
Education
Associate of Applied Science - Business Management
Pueblo Community College
Pueblo, CO05-2019
Certificate of Technical Studies - Creative Communication (Graphic Design)
Pueblo Community College
Pueblo, CO05-2019
Skills
- Problem-solving
- Preventive maintenance planning and repair
- Vendor relationship management
- Staff training and development
- Mechanical aptitude
- Advanced knowledge of Microsoft Office, Windows OS, Windows Server, and Active Directory
- Regulatory compliance
- Safety compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows OS
Windows Server
Active Directory
QuickBooks
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePaid time offHealthcare benefits4-day work weekTimeline
Marshaller/Fleet Maintenance Coordinator
Kroger Fulfillment Network
01.2023 - 12.2024
Delivery Driver
Amazon Flex
01.2022 - 01.2023
Delivery Associate
Amazon DSP
11.2021 - 01.2022
Operation Manager & Account Manager
Press-One Customer Care
12.2019 - 08.2021
Associate of Applied Science - Business Management
Pueblo Community College
Certificate of Technical Studies - Creative Communication (Graphic Design)
Pueblo Community College
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