Samhia Hudson
Humble
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer service specialist
Work Day
Humble
05.2024 - Current
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions to ensure accurate record-keeping and follow-up.
- Trained new staff on customer service protocols and company policies effectively.
- Participated in team meetings to discuss strategies for improving customer experience.
- Resolve customer complaints or service via email calls or chat.
- Answer the average of 120 calls per day
- Problem solving
- Good communication skills
Customer Service Representative
C C young Memorial
Dallas
11.2023 - 05.2024
- Assisted customers with inquiries via phone and email.
- Resolved issues by following company procedures and guidelines.
- Maintained accurate records of customer interactions in the database.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Answering Over 90+ Calls A Day
Customer Service Representative
Etech
Dallas
09.2022 - 11.2023
- Assisted customers with inquiries via phone and email.
- Provided product information and support to customers on various platforms.
- Handled complaints professionally, escalating when necessary for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Achieve Academy
Wylie, Texas, TXSkills
- Customer relationship management
- Customer retention
- Product knowledge
- Technical support
- Active listening
- Time management
- Emotional intelligence
- Telephone etiquette
- Complaint handling
- Call center experience
- Good communication skills
- Customer service
- Hospitality and accommodation
- Delivery scheduling
- Service standard compliance
- Lead generation
- Calm demeanor
- Problem-solving
- Team development
- Staff education and training
Languages
English
Full Professional
Timeline
Customer service specialist
Work Day
05.2024 - Current
Customer Service Representative
C C young Memorial
11.2023 - 05.2024
Customer Service Representative
Etech
09.2022 - 11.2023
Achieve Academy