Summary
Overview
Work History
Education
Skills
Accomplishments
Awards And Acknowledgements
Workshops Paper Presentations
Internship
Projects
Activities
Timeline
Generic

Samhitha Revanasiddappa

Phoenix,AZ

Summary

Looking for a long-term career in software field with opportunities for career growth and enhance my professional skills in a dynamic and stable workplace to keep up with the cutting edge of technologies.

Overview

6
6
years of professional experience

Work History

Production Support Engineer

Experesis IT
09.2021 - 07.2022
  • Working Experience as a Production Support Engineer
  • Worked on incoming user queries
  • Maintain KPI and ensure utmost customer satisfaction
  • Worked on the troubleshooting of the issues related to the product airnavX, AirN@V V3, JCP
  • Report generation and Weekly Updates to Support Leader and Business Focal based out of Toulouse.
  • Creating and Updating of Knowledge based Articles, FAQs and other documentation.
  • Resolving tickets based on SLA (Service Level Agreement).
  • SAFe Agile Certified from Star Agile.

Software Engineer

Umlaut
09.2020 - 09.2021
  • Working Experience as a Production Support Engineer.
  • Worked on incoming user aqueries. Maintain KPI and ensure utmost customer satisfaction.
  • Worked on the troubleshooting of the issues related to the product airnavX, AirN@V V3, JCP.
  • Report generation and Weekly Updates to Support Leader and Business Focal based out of Toulouse.
  • Have worked on the Redline tool for the escalated tickets. Have received appreciation for working on Redline tool.
  • Interact with Airlines, MROs to aid on the reported queries.
  • Provide training on products to customers via Webinars.
  • Have created monthly quality reports for audits.
  • Raised product defects and change request based on user feedback/complaints

Jr. Associate Support Analyst

Campus Management International Pvt. Ltd
04.2018 - 03.2019
  • Have performed upgrades and server migration activities.
  • On-time in meeting the deadlines and good knowledge SSRS reports
  • Responsibilities included Implementation of solutions for the customer's business requirements, Consulting with customers to understand the flow, Converting business requirements to functional model, DocumentationDB scripts for requested information, SSRS Reports, Reports, Account ownership, SQL Views, SAP Crystal Reports, Taking Requirements, Building the Delivery Model, Creating Knowledge Base, Hands on CntrlS and Azure Server deployment, Sanity checks.

Support Engineer

Intelliswift Software India Pvt Ltd
11.2016 - 03.2018
  • Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers.
  • Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Created user accounts and assigned permissions.

Education

Bachelor of Information science in Engineering -

Reva Institute of Engineering and Technology
Bangalore, Karnataka

Pre-University Course -

KLE Nijalingappa College
Bangalore, Karnataka

Schooling -

Cordial High School

Skills

5 years of experience in Application Production Support

  • Strong Technical Troubleshooting skill
  • Hands on experience working with Python, SQL and Linux, Power BI
  • Well versed with ITIL- Incident Change Life Management Good experience on application monitoring tools like Splunk
  • Ability to effectively communicate with external vendors on urgent application issues
  • Have hands on experience working on tools like TechRequest, Service Desk and Service Now

Accomplishments

Received positive feedbacks for the troubleshooting performed from the clients.

▪ Received appreciation from the reporting manager for working on an escalation management tool called

as Red line tool.

▪ Received the best team award for efficient team working: E-solutions team.

▪ Got appreciations from clients for successfully completion of major activities like Disaster Recovery &

Releases.

▪ Got appreciation from clients and users for handling P1 critical incidents.

Awards And Acknowledgements

  • Received positive feedbacks for the troubleshooting performed from the clients.
  • Received appreciation from the reporting manager for working on an escalation management tool called as Red line tool.
  • Received the best team award for efficient team working: E-solutions team.
  • Got appreciations from clients for successfully completion of major activities like Disaster Recovery & Releases.
  • Got appreciation from clients and users for handling P1 critical incidents.

Workshops Paper Presentations

  • Successfully completed One Day Workshop on "APP DESIGN PROTOTYPING" ON 8th October 2015.
  • Actively participated in Apps Fluxus-2016 NATIONAL BIG DATA & HADOOP championship held from 30 Oct. 2015 to 31 Oct. 2015.
  • Presented a technical paper entitled "SURVEY ON OPERATING SYSTEM" during REVAMP'14 ON 3rd-5th April 2014.

Internship

Altiostar Networks India Pvt.Ltd., Bangalore, 01/09/15, 02/06/15

Projects

PASE- Personalized Android Search Engine, A practical approach for capturing user's interests on personalization by user's click through data. It has enhanced internet search, where the results are reranked according to the user's preference.

Activities

  • Attended and participated in conferences conducted by Inspiration Unlimited (IU) and passed out as a STAR PERFORMER.
  • Co-ordinated in NGO named LITTLE SEVA at Reva University.
  • Member of NGO named “Let’s teach”, where spoken English was taught to orphanage kids.

Timeline

Production Support Engineer

Experesis IT
09.2021 - 07.2022

Software Engineer

Umlaut
09.2020 - 09.2021

Jr. Associate Support Analyst

Campus Management International Pvt. Ltd
04.2018 - 03.2019

Support Engineer

Intelliswift Software India Pvt Ltd
11.2016 - 03.2018

Bachelor of Information science in Engineering -

Reva Institute of Engineering and Technology

Pre-University Course -

KLE Nijalingappa College

Schooling -

Cordial High School

Similar Profiles

CREATE PROFILE
Samhitha Revanasiddappa