Samia Aktar
Sterling Heights,MI
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
2
2
years of professional experience
Work History
Operations Specialist
United Wholesale Mortgage
Pontiac, MI
07.2023 - Current
- Reviewed and evaluated employment applications to ensure the accuracy and completeness of information provided.
- Performed follow-up investigations into references or other sources as needed to complete the verification process.
- Verified employment history of job applicants by contacting employers, completing reference checks, and obtaining necessary documents.
- Prepared or maintained employment records using human resources management system software.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Cashier
Haraz Coffee House
Sterling Heights, MI
12.2022 - 01.2023
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provide store information.
- Processed refunds for worn, damaged, and broken merchandise.
Sales Associate
Home Depot
Sterling Heights, Michigan
05.2022 - 12.2022
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Hamtramck High School
Hamtramck, MI03.2020
Bachelor of Science - Management Information Systems
Wayne State University
Detroit, MISkills
- Customer Service
- Problem-Solving
- Communication
- Team Work
- Detail-Oriented
- Research Abilities
- Data Entry
- Task Prioritization
Languages
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Operations Specialist
United Wholesale Mortgage
07.2023 - Current
Cashier
Haraz Coffee House
12.2022 - 01.2023
Sales Associate
Home Depot
05.2022 - 12.2022
High School Diploma -
Hamtramck High School
Bachelor of Science - Management Information Systems
Wayne State University
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