Samia Islam
Saratoga,CA
Summary
Engineering leader with 15 + years of experience in hiring and developing individual team members and with proficiency in all QA operations, policies and procedures to thoroughly assess product quality to achieve excellent results and customer satisfaction. Recognized for the ability to handle multiple projects simultaneously with a high degree of accuracy and strong organizational skillset in defining test strategies, analyzing metrics, resource planning, customer data collection and risk management with a background in Computer science and Engineering.
Overview
15
15
years of professional experience
Work History
Quality Assurance Manager
Amazon
06.2017 - 05.2023
- Was responsible for building and managing a team of 10 members to deliver high quality end to end experience of consumer electronics products released by Amazon, Products: Astro, Fire TV, Dash Wand, Dash Button, Echo, Echo show, Echo Auto
- Developed and scoped test strategies necessary for the projects in hand and aligned cross functional teams to ensure complete test coverage including functional, performance, exploratory, regression, automated and usability test plans.
- Provided feedback on test strategies, test plans and test cases built by internal and cross functional teams per release milestone of the products.
- Monitored and analyzed KPIs and quality metrics for regression and drove process improvements in product release cycle to increase the product rating by customers.
- Created infrastructure for continuous testing via CI/CD build and release pipelines (Jenkins) and delivered high quality features with 100% code coverage and 100% completed unit tests
- Performed root cause analysis to identify and resolve quality issues and defects.
- Was responsible for talent selection and hiring, resource assessment, promotions and team development supporting activities
- Provided coaching, mentorship and training to team members on troubleshooting, prioritization, goals, development areas, processing feedback, reporting, documentation and communication
- Proactively monitored employee morale to address concerns and provided support to avoid employee turnover / attrition
- Established new procedures, tools, technologies, and services after thorough research and user studies for QA organizations across Amazon.
- Reviewed tools and processes and adjusted implementation to ensure accurate and reliable reporting of test data is available.
- Collaborated with dev managers, product managers and scrum masters for weekly scrum management, bug reporting, root cause analysis and cross functional communication for timely delivery.
- Provided strategic vision for the engineering team to promote efficiency and improvements in tools, personnel, and processes
- Generated reports, statistics and status of the testing effort to leadership to establish a 3 year and a 5 year roadmap with resource estimation and risk mitigation
- Built and managed a high-performing team of audio data scientists and audio data engineers to collect audio data for developing audio algorithms for all audio supported devices built by Amazon
- Established test infrastructure to increase scalability in data collection for developing multiple features like motion detection, tap detection, presence detection, audio and video processing etc
- Managed development of a massively-scaled data collection activities using test framework based in AWS technologies (EC2, S3, Polly, etc), deployed it in customer like setup and qualified millions of predictive interactions each week in domains of voice (far field and near field device detection), motion, touch, tap, presence and object detection
- Managed lab engineers who collected data from wide range Amazon built consumer electronics products and prototypes for performance, reliability and other acoustic specific requirements.
Senior Quality Assurance Engineer
Amazon
04.2013 - 05.2017
- Was responsible for signing off on overall system quality of consumer electronics products released by Amazon, Products: Fire TV Stick, Echo, Echo Show, Echo Auto, Dash Button, Dash Wand, Echo Dot and Kindle
- Was Quality advocate of the firmware for IOT products like Amazon Dash Wand and Amazon Dash Button, all generations of remote needed for Amazon devices supporting both hardware and software domains.
- Planned and executed test cycles for qualification of tuning new voice front-end algorithms, changes to the wake-word engine, and new market expansions of Amazon Echo, Echo show and Fire TV products
- Managed team of audio engineers (8) delivering speech recognition and hands-free telecom and audio solutions for Fire TV and multiple generations on Amazon Echo and Echo show
- Designed, implemented and conducted user studies on various features of Amazon Echo, Echo Show products like Wake word detection, Tap detection, Touch detection, User presence in the room using
- Ultrasonic Presence Detection and Automotive hands-free communication using HEAD Acoustics to benchmark against other competitive products in the market
- Developed massively-scaled testing lab setup, data management, and simulation frameworks (acoustic environments, audio performance analysis, wake-word and speech recognition performance, and other hardware testing) for Echo Auto and all generations of Amazon Echo and Echo Show products
- Performed extensive functionality, integration, regression, interoperability and end-to-end system testing independently or with the team to release multiple generations of e-reader starting from Kindle Paper white to Kindle Oasis
- Designed and maintained test plans, test cases and test execution reports in the test case management system for Kindle e-reader features and functionalities like, Power management, Battery Charging, Hibernation, Accessibility Screen Reader (both hardware and software), Wireless connectivity, OS up leveling
- Established process to write and maintain run book for all existing and new methodologies followed in the organization
- Collaborated closely with cross functional teams (Product, Engineering, Operations) to ensure that the highest quality software is deployed via OTA update to internal customers devices in each milestone starting from Alpha to Street date for all generations of Kindle and Echo devices
- Reported, root caused and analyzed defects for Shift left opportunities while the features were being developed to ensure quality guard rail from day one of development cycle
- Conveyed technical concepts clearly to the team and stake holders after reviewing user requirements, design documents and architectural design of software solutions for the Amazon Kindle and Echo devices
- Drove cross-functional sign off meetings with developers, end users and business product management to ensure the proposed solution is matching the end user expectations to raise the quality bar
- Coordinated, deployed and managed OTA hop testing for software builds in local test environments before releasing them to customers devices
- Trained and guided on-site and offshore teams, to execute manual and automated tests for each release cycles of the products (Kindle E-reader, Fire TV)
- Worked closely with technical support agents to triage and root cause escalated issues from customers and worked closely with development team to drive resolution of the issues to ensure high quality of the solutions
- Worked with cross-functional with engineering and product teams to improve products quality and processes for future generation of the products by driving 5 why COE (Cause of error) documents and lessons learnt activities
- Led SDE and SDETs to build test automation framework, data management and reporting.
Sr. Quality Engineer
DELL Software
08.2011 - 04.2013
- Was responsible for creating and reviewing Test plans, Test strategy, Test cases and Traceability matrix for full test coverage of the system under test
- Performed BAT, sanity, ad-hoc, functional, system, performance, stress and life cycle tests on System
- Management Appliance and Deployment Appliance built by Dell Kace
- Performed both front-end and back-end tests on a variety of platforms including Windows and Macintosh OS and a variety of browsers like Chrome, Firefox, IE, Safari etc
- Worked closely with software engineers to develop test strategy and test plans based on functional specifications and documented using Testopia
- Contributed to root cause analysis to determine core reason for failures and errors.
- Measured test efficacy and reduced system test time by refining legacy test cases, combining existing test cases, and eliminating outdated test cases
- Conducted team training on tools like Qmetry, Jira, used in test environment
- Executed Benchmarking tests on physical server and virtual machines then generated reports
- Filed defects using Jira on product features, tracked them and verified the fixes on those defects
- Installed, configured and troubleshooted on Windows, Macintosh and different Server Systems in preparation of test environment setup.
- Supported quality team members during corrective action updates.
Quality Engineer
Telenav Inc
06.2011 - 08.2011
- Was responsible for creating Test plans, Test strategy, Test cases and Traceability matrix
- Executed manual test cases for GPS Mobile Application for various platforms (IOS, Android, RIM)
- Performed road tests and generated report on GPS performance and Device performance
- Reported application bugs, verified fixed bugs and worked closely with developers to root cause issues for each milestone
- Provided feedback to design reviews and test tool selections/improvements.
Quality Engineer
Cisco Systems Inc
03.2009 - 08.2011
- Designed test plans and executed test cases for IP Interoperability and Collaboration System
- Wrote comprehensive test suits to validate server setup, administration system, and client applications
- Wrote automated test scripts to validate Web Services API using Eclipse IDE and Java development environment
- Created and maintained user requirements and test coverage via traceability matrix
- Was DRI for testing all system components like Cisco servers, routers, dispatch console, and client application
- Was DRI for testing High Availability System, Push to Talk (PTT) feature and Audio/Video features and formats for Windows client application, IPhone application and IPAD application
- Filed defects against different features, tracked them with SLA and verified the fixes to release builds on time
- Installed and configured Cisco MCS 7000 series servers, MSP servers and RMS 2000 and 3000 series routers in preparation for automated testing and development test bed installation
- Actively involved in Database Management, Networking, Software and Systems behavior, PC installation and Lab Setup work.
Software Engineer
Video4Networks Inc
08.2008 - 02.2009
- Worked as part of a team to analyze user requirements to test a secure web portal for Video sharing, Video and Audio codec validation
- Worked closely with software engineers to write test cases based on test plan requirements
- Executed test cases for both standalone and web-based applications
- Defined tools to be used to setup test environment.
Education
Bachelor of Computer Science -
University of Texas
Arlington, TexasMaster of Science - Computer Science
University of Santa Clara
Skills
- Defect Identification
- Sampling Techniques
- Maintenance Requirements
- Quality Assurance Guidance
- Cause and Effect Analysis
- Employee Training
- Agile Methodology
- Data Analysis
- Budget Preparation
- User Acceptance Testing (UAT)
- Analyze Test Results
- Organizational Performance Evaluation
Timeline
Quality Assurance Manager
Amazon
06.2017 - 05.2023
Senior Quality Assurance Engineer
Amazon
04.2013 - 05.2017
Sr. Quality Engineer
DELL Software
08.2011 - 04.2013
Quality Engineer
Telenav Inc
06.2011 - 08.2011
Quality Engineer
Cisco Systems Inc
03.2009 - 08.2011
Software Engineer
Video4Networks Inc
08.2008 - 02.2009
Bachelor of Computer Science -
University of Texas
Master of Science - Computer Science
University of Santa Clara
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